Fiscal Support Specialist

New Hanover County; Wilmington (NC); On-site; USD 40,000 - 54,000; Full time

Job summary

New Hanover County is seeking a Fiscal Support Specialist to support the Tax Department. The role handles clerical accounting duties for expense and revenue accounts and provides tax collection support to municipalities.

Key responsibilities include reconciling bank ledgers, posting electronic payments, processing refunds, assisting taxpayers, and supporting deputy tax collectors with delinquent tax research and letters. Full-time, non-exempt position with steady hours.

Qualifications

• Knowledge of applicable laws, rules, regulations, and ordinances; federal and state tax guidelines; office practices and procedures; basic math; record keeping procedures; accounting principles; billing and property systems; financial software applications.
• Skilled in operating computer hardware and software applications; operating various office machines; preparing various reports; interpreting financial information; maintaining inventories; providing customer service; maintaining effective work relationships; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc.

Responsibilities

• Ensure the accuracy and integrity of all financial reports and records within tax collections and finance miscellaneous receipts.
• Reconcile bank ledger to all Munis cash receipts.
• Reconcile daily tax and Finance reports providing Finance with required documentation.
• Provide support to our municipalities with tax collection reports and inquiries.
• Ensure all electronic payments are posted daily and serve as backup as needed
• Process all tax refunds
• Complete all cash and check deposits
• Process all return deposit items.
• Respond to taxpayer inquiries (phone, email and in-person)
• Assist as a backup for mail processing, cashiering duties, Finance Courier.
• Duties may also include supporting our Deputy Tax Collectors with researching delinquent taxes and preparing necessary certified and legal letters to collect outstanding property taxes.
• Assist the Fiscal Support Supervisor and or Collection Supervisor in the overall needs of Tax Collections, such as audit requests for Finance.
• Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Performs work during emergency/disaster situations.
• Performs other duties of a similar nature or level.

Skills

Tax knowledge

Accounting principles

Customer service

Data entry

Job description

New Hanover County is looking for a Fiscal Support Specialistto join the Tax Department. This role performs clerical accounting duties for various County expense and revenue accounts as assigned within the department.

• Ensure the accuracy and integrity of all financial reports and records within tax collections and finance miscellaneous receipts.
• Reconcile bank ledger to all Munis cash receipts.
• Reconcile daily tax and Finance reports providing Finance with required documentation.
• Provide support to our municipalities with tax collection reports and inquiries.
• Ensure all electronic payments are posted daily and serve as backup as needed
• Process all tax refunds
• Complete all cash and check deposits
• Process all return deposit items.
• Respond to taxpayer inquires (phone, email and in-person)
• Assist as a backup for mail processing, cashiering duties, Finance Courier.
• Duties may also include supporting our Deputy Tax Collectors with researching delinquent taxes and preparing necessary certified and legal letters to collect outstanding property taxes.
• Assist the Fiscal Support Supervisor and or Collection Supervisor in the overall needs of Tax Collections, such as audit requests for Finance.
• Performs work with regular and predictable attendance consistently meeting the scheduling needs as required by the county.
• Performs work during emergency/disaster situations.
• Performs other duties of a similar nature or level.

Knowledge, Skills, or Abilities

Knowledge of applicable laws, rules, regulations, and ordinances; federal and state tax guidelines; office practices and procedures; basic math; record keeping procedures; accounting principles; billing and property systems; financial software applications.

Skilled in operating computer hardware and software applications; operating various office machines; preparing various reports; interpreting financial information; maintaining inventories; providing customer service; maintaining effective work relationships; communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.

Hours

8:30 AM - 5:30 PM, Monday - Friday.

Must be available to report for emergency work assignment during emergency situations.

Employment Type

Full-time, non-exempt

Salary Information

The target hiring range for this position is $40,048 - $54,064. The full salary range for an incumbent hired into this position is $40,048 to $68,081. Starting salary will be based on qualifications, relevant experience, internal equity, and budget. Candidates with exceptional qualifications and experience may be considered for a starting salary above the target hiring range, but not to exceed the maximum of the salary range.

Required Education and Experience

• Knowledge, skills, education, training, and experience sufficient to thoroughly understand the functions of the role and successfully perform the essential duties; and four (4) years of experience in a similar role or performing similar duties.

Preferred Experience

• Experience in banking, financial services, or accounting role is preferred.