Senior Tax Collections Specialist

Burke County Public Health; Morganton (NC); Presencial; USD 30.000 - 35.000; Jornada completa

Descripción de la vacante

Burke County seeks a Senior Tax Collections Specialist in the Tax Office. The role involves frontline tax collection, clerical duties, and customer service related to tax bills and records. The position may require using software for deed certifications and handling delinquent taxes.

Responsibilities include responding to public inquiries, balancing cash, and supporting the supervisor. A high school diploma and relevant clerical experience are essential, with preferred business coursework.

Formación

• Graduation from high school or equivalent, plus four years of clerical experience, preferably involving data entry, handling money, and public contact.
• Associate’s degree in business or business-related field is preferred.

Responsabilidades

• Collects taxes over the counter and by mail.
• Writes receipts; enters payments into computer.
• Balances record against receipts and balances cash drawer daily.
• Researches tax records for deed certifications and uses software to certify deeds.
• Uses collection remedies to collect delinquent taxes.
• Correlates tax bills to property parcels and assists in answering questions from taxpayers and attorneys.

Conocimientos

Public contact

Clerical

Data entry

Money handling

Tax knowledge

Communication

Educación

High school diploma

Associate degree in business

Herramientas

Computer skills

Descripción del empleo

Senior Tax Collections Specialist

Department: Tax

Hiring Range: $21.54 - $25.68 per hour

FLSA Status: Exempt

Closing Date: Open Until Filled with initial review of applications beginning on November 16th

General Statement Of Duties

Performs responsible collections and clerical tasks in the County's Tax Administration Office.

Distinguishing Features Of The Class

An employee in this class performs a variety of clerical duties in support of the county tax functions using established guidelines and procedures. This position serves as the lead clerk on the collections counter. This position also serves in the absence of the collections supervisor. Work includes assisting in the preparation of the county tax billing and other records, performing tax collections duties, providing general information to the public on tax laws and policies, and researches tax records for deed certifications using software to certify deeds for the Register of Deeds office. In the Tax Collector's Office, duties include collecting taxes, using collections remedies to collect delinquent tax, making deposits, filing claims for bankruptcy cases, preparing tax records for foreclosure by the Tax Office Attorney, and answering questions from the general public. Considerable tact and courtesy must be exercised in frequent public contact. Some independent judgment is required in the performance of duties; situations involving complex interpretations of tax laws and policies are referred to the Tax Collector. Work is performed under the regular supervision of the Tax Administrator and the Revenue Collections Supervisor and is evaluated through observation and discussion for accuracy and compliance with laws and policies.

Duties And Responsibilities

• Collects taxes over the counter and by mail
• Writes receipts; enters payments into computer
• Balances record against receipts
• Balances cash drawer daily
• Researches tax records for deed certifications, uses software to certify deeds
• Uses all Collection remedies to collect delinquent taxes
• Correlates tax bills to property parcels
• Handles calls and questions concerning tax bills with high quality customer service to tax payers, attorneys, paralegals, and all others who come in contact with the Collection office
• Receives and process bankruptcies
• Prepares Proof of Claim forms
• Prepares files for Foreclosure
• Serves in the absence of the collections supervisor

Additional Job Duties

• Collects taxes over the counter and by mail; records receipts, enters payments into computer or cash register, balances records against receipts.
• Maintains computerized records of taxes owed; determines persons with overdue taxes.
• Ability to take and pass classes offered by the North Carolina School of Government.
• Assists the public, taxpayers, attorneys, and mortgage companies in correlating tax bills to property parcels; conducts research to maintain accurate records in property ownership, other duties as required.

RECRUITMENT AND SELECTION GUIDELINES

Knowledge, Skills And Abilities

• Considerable knowledge of modern office practices and procedures.
• Working knowledge of North Carolina Machinery Act and county tax policies and procedures concerning listing, assessment, billing, and collecting.
• Ability to prepare records and reports concerning the collection of delinquent and current taxes.
• Ability to read tax maps.
• Ability to compute figures rapidly and accurately.
• Ability to deal tactfully and courteously with the general public in explaining laws, policies and procedures.
• Ability to establish and maintain effective working relationships with co-workers and county officials.
• Ability to operate assigned office equipment with required speed, accuracy, and skill.

Physical Requirements

• Must be able to perform the basic life operational functions of stooping, kneeling, crouching, reaching, standing, walking, pulling, lifting, fingering, talking, hearing, and repetitive motions.
• Must be able to perform light work, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Must possess the visual acuity to prepare and analyze data and figures, operate a computer terminal, and do extensive reading and research.

Desirable Education And Experience

Graduation from high school or an equivalent combination of education and four years of clerical experience, preferably involving data entry, handling of money, and public contact. Prefer candidate with associate’s degree in business or business related field.

Administering the Job Class

Any position assigned this job class may be designated by a higher level tax official to serve as a lead worker in the collections functions. That role and responsibility does not have to be an official job class, but a designation within the County structure and by the appropriate County official

Burke County is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or the provision of services.

Job Details

• Category: Tax
• Status: Open Salary
• Hiring Range: $21.54 - $25.68 per hour
• Posted November 4, 2026 8:00 AM
• Closing: Open Until Filled