Fiscal Software Support & Training Specialist

NEONET; Cuyahoga Falls (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

NEONET in Cuyahoga Falls, Ohio is seeking a Fiscal Services Support Specialist to deliver fiscal operations support to educational entities within the NEOnet consortium. This non-exempt role focuses on optimizing fiscal software usage and providing training to district staff.

Responsibilities include troubleshooting, documentation, and coordination with the Fiscal Team on payroll processing, W2/1099, and financial reporting tasks. Immediate start and full-time commitment are expected.

Qualifications

• Minimum two-year college degree or equivalent business experience.
• 3+ years of experience with fiscal software and related third party software.
• Proficient knowledge of spreadsheet, word processing software and operating systems.
• Ability to use software tools to perform needed tasks effectively.
• Familiarity with professional development organizations, FAAST meetings and OEDSA conference.

Responsibilities

• Maintain and understand current fiscal software.
• Provide rapid detection and troubleshooting of software inquiries and effective means of ‘trouble-shooting’ user questions, concerns and needs.
• Assist, plan and deliver training for users on the current fiscal software.
• Maintain and enhance a working knowledge of other software packages outside the respective software package of concentration.
• Act as primary contact between school district personnel and NEOnet regarding related questions and issues.
• Keep users notified of changes and/or updates to the current student software applications and supporting software modules.
• Plan, write and distribute documentation as necessary to provide effective professional development, training and support for users.
• Assist in developing various software procedures as needed by NEOnet and school district personnel.
• Escalates and manages incidents with state support agency.
• Assist Fiscal Team in meeting member district special project fiscal software needs including but not limited to; payroll processing, W2/1099 preparation, 5 Year Forecast submission, salary notice/mid-year contract change assistance, monthly, quarterly and annual financial statement balancing, and EMIS/Staff data work.
• Provide second tier software support and training to Fiscal Services Support Liaisons.
• Maintain and enhance an understanding of current fiscal software operating system and file structure.
• Maintain and enhance fulfill user defined reports and data requests.
• Maintain a working knowledge of related third party fiscal software programs and applications.
• Perform other duties as assigned by the Executive Director.

Skills

Software documentation comprehension

Training others

Communication

Task organization

Problem solving

Education

Two-year college degree or equivalent

Tools

Fiscal software

Third-party software

Spreadsheet software

Word processing software

Job description

NEONET in Cuyahoga Falls, Ohio is seeking a Fiscal Services Support Specialist to deliver fiscal operations support to educational entities within the NEOnet consortium. This non-exempt role focuses on optimizing fiscal software usage and providing training to district staff.

Responsibilities include troubleshooting, documentation, and coordination with the Fiscal Team on payroll processing, W2/1099, and financial reporting tasks. Immediate start and full-time commitment are expected.