Fiscal Software Support & Training Specialist

TrulyHired; Cuyahoga Falls (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

TrulyHired in Ohio is seeking a Fiscal Services Support Specialist to support NEOnet’s fiscal operations. Under the Executive Director, you will assist with payroll processing, W2/1099 preparation, and forecasting, while balancing monthly financial statements.

You will train users, troubleshoot the fiscal software, and develop user guides. This role requires collaboration, confidentiality, and strong problem-solving, with proficiency in spreadsheets and office software.

Qualifications

• Ability to read, analyze and interpret software documentation and to train users.
• Ability to work with diverse individuals and handle information confidentially.
• Ability to organize tasks in a logical sequence and prioritize work.
• Problem-solving initiatives using resources from multiple sites and vendors.
• Familiarity with spreadsheet and word processing software and operating systems.

Responsibilities

• Maintain and deepen understanding of the current fiscal software and related modules.
• Provide training for users on the fiscal software and develop instructional materials.
• Assist with payroll processing, W2/1099 preparation, and financial reporting tasks.
• Serve as primary liaison between school districts and NEOnet on fiscal software questions.
• Escalate and manage incidents with state support agencies as needed.
• Prepare user documentation and reports for professional development and support.

Skills

software documentation reading

training users

problem-solving

organization

confidentiality

communication

fiscal software familiarity

customer service

Education

Two-year college degree or equivalent business experience

Tools

Spreadsheet software

Word processing software

Operating systems

EMIS/Staff data

Third-party fiscal software

Job description

TrulyHired in Ohio is seeking a Fiscal Services Support Specialist to support NEOnet’s fiscal operations. Under the Executive Director, you will assist with payroll processing, W2/1099 preparation, and forecasting, while balancing monthly financial statements.

You will train users, troubleshoot the fiscal software, and develop user guides. This role requires collaboration, confidentiality, and strong problem-solving, with proficiency in spreadsheets and office software.