First-Year Student Success Navigator

Tennessee Board of Regents (TBR); Memphis (TN); On-site; USD 42,000 - 55,000; Full time

Job summary

Southwest Tennessee Community College seeks a Student Success Navigator to provide intrusive coaching and structured interventions for first-time freshmen in the Saluqi Scholars Program, aiming to boost persistence and academic success.

The role collaborates with Admissions, Advising, Career Services, Student Leadership and Engagement, and Financial Aid to support first-semester students, track engagement in Slate, and coordinate with peer mentors and campus partners.

Qualifications

• Associate’s degree.
• Experience working with first-semester college students or vulnerable student populations.
• Experience with case management, student coaching, or academic intervention strategies.
• Experience using customer relationship management (CRM) platforms for tracking student engagement.

Responsibilities

• Reports to the Director of the Office of Academic Intervention.
• Manages a caseload of first-time freshmen in the Saluqi Scholars Program, providing structured intervention and proactive support.
• Encourages students to participate in the second semester opt-in option of the Saluqi Scholars Program.
• Monitors first-time freshmen engagement, tracking attendance, participation, and academic progress in collaboration with the Early Alert Manager.
• Conducts proactive outreach via phone, email, and in-person meetings to ensure continued engagement and encourage participation in workshops and Success Hub activities.
• Collaborates with Saluqi Scholars Peer Mentors to provide structured engagement, mentorship, and student success initiatives.
• Leads student success workshops on academic skills, time management, study strategies, and self-advocacy.
• Works with the Assistant Director to assign caseloads to Peer Mentors and coordinate engagement strategies.
• Coordinates with Admissions and New Student Orientation to ensure first-time freshmen receive the support they need.
• Implements QEP-aligned student engagement strategies to reinforce academic skill-building and college success habits.
• Works with Career Services to provide career exploration and major fit interventions for first-semester students.
• Collaborates with Academic Advising to ensure caseload members meet with advisors and register for subsequent terms.
• Tracks student progress and engagement using the CRM (Slate) and early alert systems.
• Participates in First Gen Forward Network Leader initiatives to strengthen support for first-generation students.
• Other duties as assigned.

Skills

Intrusive coaching

Case management

Student coaching

CRM tracking

Communication

Education

Associate’s degree

Bachelor’s degree in Education, Counseling, Student Affairs, or related field

Tools

Slate CRM

Banner

Brightspace D2L

Job description

Southwest Tennessee Community College seeks a Student Success Navigator to provide intrusive coaching and structured interventions for first-time freshmen in the Saluqi Scholars Program, aiming to boost persistence and academic success.

The role collaborates with Admissions, Advising, Career Services, Student Leadership and Engagement, and Financial Aid to support first-semester students, track engagement in Slate, and coordinate with peer mentors and campus partners.