Student Success Navigator

Tennessee Board of Regents (TBR); Memphis (TN); On-site; USD 42,000 - 55,000; Full time

Job summary

Southwest Tennessee Community College seeks a Student Success Navigator to provide intrusive coaching and structured interventions for first-time freshmen in the Saluqi Scholars Program, aiming to boost persistence and academic success.

The role collaborates with Admissions, Advising, Career Services, Student Leadership and Engagement, and Financial Aid to support first-semester students, track engagement in Slate, and coordinate with peer mentors and campus partners.

Qualifications

• Associate’s degree.
• Experience working with first-semester college students or vulnerable student populations.
• Experience with case management, student coaching, or academic intervention strategies.
• Experience using customer relationship management (CRM) platforms for tracking student engagement.

Responsibilities

• Reports to the Director of the Office of Academic Intervention.
• Manages a caseload of first-time freshmen in the Saluqi Scholars Program, providing structured intervention and proactive support.
• Encourages students to participate in the second semester opt-in option of the Saluqi Scholars Program.
• Monitors first-time freshmen engagement, tracking attendance, participation, and academic progress in collaboration with the Early Alert Manager.
• Conducts proactive outreach via phone, email, and in-person meetings to ensure continued engagement and encourage participation in workshops and Success Hub activities.
• Collaborates with Saluqi Scholars Peer Mentors to provide structured engagement, mentorship, and student success initiatives.
• Leads student success workshops on academic skills, time management, study strategies, and self-advocacy.
• Works with the Assistant Director to assign caseloads to Peer Mentors and coordinate engagement strategies.
• Coordinates with Admissions and New Student Orientation to ensure first-time freshmen receive the support they need.
• Implements QEP-aligned student engagement strategies to reinforce academic skill-building and college success habits.
• Works with Career Services to provide career exploration and major fit interventions for first-semester students.
• Collaborates with Academic Advising to ensure caseload members meet with advisors and register for subsequent terms.
• Tracks student progress and engagement using the CRM (Slate) and early alert systems.
• Participates in First Gen Forward Network Leader initiatives to strengthen support for first-generation students.
• Other duties as assigned.

Skills

Intrusive coaching

Case management

Student coaching

CRM tracking

Communication

Education

Associate’s degree

Bachelor’s degree in Education, Counseling, Student Affairs, or related field

Tools

Slate CRM

Banner

Brightspace D2L

Job description

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Student Success Navigator

Employee Classification: Clerical & Secretarial

Institution: Southwest Tennessee Community College

Department: Student Success

Campus Location: STCC - Multiple Campus Locations

The Student Success Navigator provides intrusive coaching and structured intervention for first-time freshmen with a high school GPA of 2.2 or lower through the Saluqi Scholars Program. This position ensures students receive proactive academic support, skill-building, and resource navigation to enhance persistence, retention, and academic success. The Navigator tracks student engagement, identifies challenges, and facilitates structured outreach and interventions to ensure students remain on track in their first semester. Additionally, the Navigator works closely with the Saluqi Scholars Peer Mentors to support student engagement and retention efforts. The Navigator collaborates with campus partners, including Admissions, Academic Advising, Career Services, Student Leadership and Engagement, and Financial Aid, to enhance first-semester student programming. The Navigator also works on First Gen Forward Network Leader initiatives to strengthen support for first-generation college students through targeted programming and engagement.

Job Duties

• Reports to the Director of the Office of Academic Intervention.
• Manages a caseload of first-time freshmen in the Saluqi Scholars Program, providing structured intervention and proactive support.
• Encourages students to participate in the second semester opt-in option of the Saluqi Scholars Program
• Monitors first-time freshmen engagement, tracking attendance, participation, and academic progress in collaboration with the Early Alert Manager.
• Conducts proactive outreach via phone, email, and in-person meetings to ensure continued engagement and encourage participation in workshops and Success Hub activities.
• Collaborates with Saluqi Scholars Peer Mentors to provide structured engagement, mentorship, and student success initiatives.
• Leads student success workshops on academic skills, time management, study strategies, and self-advocacy.
• Works with the Assistant Director to assign caseloads to Peer Mentors and coordinate engagement strategies.
• Coordinates with Admissions and New Student Orientation to ensure first-time freshmen receive the support they need.
• Implements QEP-aligned student engagement strategies to reinforce academic skill-building and college success habits.
• Works with Career Services to provide career exploration and major fit interventions for first-semester students.
• Collaborates with Academic Advising to ensure caseload members meet with advisors and register for subsequent terms.
• Tracks student progress and engagement using the CRM (Slate) and early alert systems.
• Participates in First Gen Forward Network Leader initiatives to strengthen support for first-generation students.
• Other duties as assigned.

Minimum Qualifications

• Associate’s degree.
• Experience working with first-semester college students or vulnerable student populations.
• Experience with case management, student coaching, or academic intervention strategies.
• Experience using customer relationship management (CRM) platforms for tracking student engagement.

Preferred Qualifications

• Bachelor’s degree in Education, Counseling, Student Affairs, or a related field.
• Experience working in a community college setting.
• Experience managing caseloads of students and intervention tracking.
• Familiarity with early alert systems, student information systems (Banner), and CRM platforms (Slate).
• Experience with Learning Management System (Brightspace D2L) for student engagement tracking.
• Experience developing and coordinating first-semester student programming.

Knowledge, Skills, And Abilities

• Ability to provide intrusive coaching and proactive outreach to first-time freshmen.
• Strong communication, relationship-building, and case management skills.
• Knowledge of academic policies, first-semester experience programming, and student success models.
• Ability to track student engagement and use data for targeted outreach.
• Strong customer service, problem-solving, and organizational skills.
• Ability to facilitate student success workshops and structured engagement activities.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

A Summary Of Our Benefits Can Be Found Below

https://www.southwest.tn.edu/hr/benefits-overview.php

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies: LeVetta Hudson, Vice President of People & Culture, [e-mail], 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.