First-Year Experience Success Coach

Dallas College; Irving (TX); Presencial; USD 62.000 - 76.000; Jornada completa

Descripción de la vacante

Dallas College is seeking a Student Success Coach to provide concierge-style case management, advising, career exploration, and progress monitoring from enrollment to completion. You will connect students to internal and external wrap-around services and leverage technology to streamline communications and tracking.

The role requires strong communication, collaboration, and commitment to inclusive student success.

Formación

• Bachelor's degree required with official transcripts.
• Minimum three years in academic advising, success coaching, or related student services.
• Ability to work extended hours during peak times including nights/weekends.
• Bilingual or multilingual preferred.

Responsabilidades

• Serve as central case manager for a Dallas College student caseload.
• Provide high-quality customer service and professional academic advising.
• Assist with career exploration, referrals, orientation, and registration.
• Respond to student inquiries within 1 business day via phone, email, and tech tools.
• Collaborate with internal and external partners to connect supports for students.
• Use technology to streamline communications and progress monitoring.
• Work with Pathway Specialists to help unassigned students select a pathway.
• Develop and communicate services through promos, trainings, and collaborations.
• Maintain detailed records of activities and prepare reports.

Conocimientos

Time management

Communication

Interpersonal skills

Collaboration

Problem solving

Remote work ability

Educación

Bachelor's degree or higher in related field

Master's degree preferred

Herramientas

Navigate

Colleague

Blackboard

Salesforce

Descripción del empleo

Dallas College is seeking a Student Success Coach to provide concierge-style case management, advising, career exploration, and progress monitoring from enrollment to completion. You will connect students to internal and external wrap-around services and leverage technology to streamline communications and tracking.

The role requires strong communication, collaboration, and commitment to inclusive student success.