First Steps Service Coordinator

RBR Alliance, Inc.; New Albany (IN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Blue River Services, Inc. seeks a First Steps Service Coordinator to support infants and toddlers and their families. You will coordinate evaluations, IFSP development, and access to services, ensuring compliance with state and federal regulations, maintaining thorough documentation across multiple systems.

In this role you will collaborate with families and providers, manage data entry, and navigate community resources. Travel to home and community settings is required, with occasional evenings.

Qualifications

• Experience with IFSP development and early intervention regulations.
• Knowledge of First Steps eligibility criteria and due process.
• Strong organizational and documentation skills; proficient with data entry and case management systems.

Responsibilities

• Respond to referrals within 2 business days and initiate intake procedures.
• Complete data entry and maintain electronic records in EI Hub.
• Conduct intake, obtain informed consent, and explain family rights.
• Collect required financial and insurance documentation for Cost Participation.
• Coordinate evaluations and eligibility determinations within 45 days of referral.
• Facilitate IFSP development, reviews, and transition conferences.
• Coordinate IFSP meetings and annual reviews with families and providers.
• Monitor service delivery across providers and funding sources (incl. Medicaid).
• Assist families in accessing agencies and community resources.
• Maintain detailed documentation and monthly reports.

Skills

IFSP development

First Steps knowledge

Data entry

Documentation

Multidisciplinary teamwork

Family support

Community resources

Communication skills

Travel frequently

Driver's license

Education

Bachelor’s degree

Job description

JOB TITLE: First Steps Service Coordinator

DEPARTMENT: First Steps Early Intervention

SUPERVISOR’S TITLE: First Steps Manager

POSITIONS SUPERVISED: None

JOB STATUS: Full-time; Non-Exempt

SCHEDULE: Monday–Friday (8am-4:30pm); Flexible for evenings as needed.

Summary

Provide service coordination for infants and toddlers eligible for First Steps Early Intervention services and their families. Responsible for coordinating evaluations, developing Individualized Family Service Plans (IFSPs), ensuring compliance with state and federal regulations, maintaining accurate documentation, and supporting families through access to services and community resources.

Key Responsibilities

• Respond to all referrals within 2 business days and initiate intake procedures
• Complete data entry and maintain electronic records in EI Hub (Indiana’s case management system)
• Conduct intake, obtain informed consent, and explain procedural safeguards and family rights
• Collect required financial and insurance documentation for Cost Participation
• Coordinate and ensure completion of evaluations and eligibility determination within 45 days of referral
• Facilitate development, review, and implementation of IFSPs in collaboration with families and providers
• Coordinate IFSP meetings, annual reviews, and transition conferences
• Monitor and coordinate service delivery across providers and funding sources (including Medicaid and CSHCS)
• Assist families in accessing appropriate agencies and community-based resources
• Maintain detailed and timely documentation, including monthly clinical logs and reports
• Support families in transition planning to preschool or other services prior to age three
• Obtain necessary medical documentation from healthcare providers
• Provide services in home and community settings based on family needs
• Maintain cooperative relationships with families, agencies, and community partners
• Submit monthly reports and required documentation by established deadlines

Qualifications & Skills

• Knowledge of First Steps eligibility criteria, due process, and procedural safeguards
• Understanding of IFSP development, early intervention regulations, and transition requirements
• Knowledge of community resources and support services
• Strong organizational, documentation, and data entry skills
• Proficiency in word processing, databases, spreadsheets, and tablet/iPad use
• Effective written and verbal communication skills
• Ability to work independently and as part of a multidisciplinary team
• Strong interpersonal skills when working with families and providers

Physical & Work Requirements

• Ability to travel frequently within assigned service areas
• Ability to attend home visits and community-based meetings, including occasional evenings
• Ability to use standard office equipment and mobile technology
• Valid driver’s license, reliable transportation, and proof of insurance required

Certifications & Training Requirements

• Successful completion of Service Coordination training
• Obtain Service Coordinator credential within one year of hire
• Maintain ongoing training and credential requirements

Additional Information

If you have any questions regarding this position, please contact Abigail Mann at [e-mail]

Blue River Services, Inc. is an Equal Opportunity Employer/Drug-Free Workplace

#ZR

Requirements

Education & Experience Requirements

• Bachelor’s degree requiredCYS preschool
• Minimum of one year experience working with children and families