First Responder Sales

Restoration 1 of Austin; Austin (TX); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Company car

Competitive salary

Dental insurance

Job summary

Restoration 1 of Austin is seeking a Mitigation Field Sales Representative to connect with homeowners and business owners during urgent situations, guiding them toward restoring their property to its pre-loss condition.

You will respond to warm leads, meet on-site, and educate clients on water and fire damage mitigation, mold remediation, and reconstruction services, while handling financing and insurance processes with empathy.

Qualifications

• Proven sales success in restoration/construction/insurance/plumbing/HVAC preferred but not required.
• Strong communication, negotiation and empathy; build trust quickly in high-stress situations.
• Comfort working in homes, crawlspaces, attics, and outdoor job sites.
• Tech-savvy; use mobile devices, moisture meters, and electronic documentation tools.

Responsibilities

• Respond to qualified leads from referrals, partners, and inbound inquiries.
• Meet property owners on-site; assess needs and present tailored solutions.
• Educate clients on Restoration 1’s services: water mitigation, fire & smoke remediation, mold remediation, biohazard & trauma cleanup, reconstruction.
• Guide clients through financing/payment options and insurance processes.
• Collaborate with operations teams to ensure a seamless handoff and excellent customer experience.
• Track client interactions and proposals using our CRM.
• Consistently meet and exceed sales goals while supporting business growth in the Greater Austin area.

Skills

Sales experience

Communication

Empathy

Negotiation

Tools

CRM software

Moisture meters

Mobile devices

Job description

Benefits:

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Company car

Competitive salary

Dental insurance

Be the First Call People Remember in Their Time of Need

Are you a relationship-builder who thrives in fast-paced environments and enjoys guiding people through urgent situations? At Restoration 1 of Austin, we’re looking for a Mitigation Field Sales Representative (Mitigation First Responder) to connect with home and business owners when they need us most by using your ability to build trust and show empathy, you’ll aim to secure the agreement in a single visit and guide the homeowner toward restoring their property to its pre-loss condition.

When disaster strikes, property owners need more than just a contractor; they need someone who can educate, guide, and reassure them in the moment of crisis. That’s where you step in.

This is not cold calling or door-to-door sales. You’ll respond to hot, pre-screened leads, often referred by trusted service providers like plumbers or HVAC companies, thus giving you a head start in building the relationship. On-site, you’ll explain options clearly, answer questions with empathy, and help clients make an informed decision to move forward with Restoration 1. By securing that “yes,” you’re not just closing a deal, you’re starting their journey back to normal.

What You’ll Do

Respond to qualified leads from referrals, partners, and inbound inquiries.

Meet property owners (residential & commercial) on-site, assess needs, and present tailored solutions.

Educate clients on Restoration 1’s services: water mitigation, fire & smoke remediation, mold remediation, biohazard & trauma cleanup, and reconstruction.

Guide clients through financing/payment options and insurance processes with professionalism.

Collaborate with operations teams to ensure a seamless handoff and excellent customer experience.

Track client interactions and proposals using our CRM.

Consistently meet and exceed sales goals while supporting business growth in the Greater Austin area.

Begin the homeowner journey with confidence by setting expectations and initiating service where possible.

What You Bring

Proven sales success—experience in restoration, construction, insurance, plumbing, or HVAC preferred (but not required).

Strong communication, negotiation, and empathy skills; able to build trust quickly in high-stress situations.

Comfort working in diverse environments: homes, crawlspaces, attics, and outdoor job sites.

Tech-savvy: able to use mobile devices, moisture meters, and electronic documentation tools.

Highly organized and driven to follow up and close deals.

Valid driver’s license, clean record, and ability to pass background/driving/drug screening.

Flexibility to work overtime, some weekends/holidays, and weather-related surge events.

What We Offer

Base salary + uncapped commissions + bonus opportunities

No cold calling: focus on warm, high-quality leads

Structured onboarding & training in services and sales best practices

Clear career growth path in a recession-resistant industry

Comprehensive health benefits (medical, dental, vision)

Paid time off + paid holidays

Supportive team culture that values innovation and collaboration

Restoration 1 is an Equal Opportunity Employer.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration 1 Corporate.