First-Line Supervisors of Personal Service Workers

Course Advisor, Inc.; United States; On-site; USD 24,360 - 63,710; Full time

Job summary

Course Advisor is looking for a Personal Service Worker Supervisor to oversee and coordinate activities of personal service workers, including flight attendants and hairdressers. Key responsibilities include resolving customer complaints, staying updated on operational changes, and ensuring high service standards. The salary ranges from $24,360 to $63,710 per year, with top salaries in specific states like Hawaii and New York. Strong active listening and critical thinking skills are essential for success in this role.

Qualifications

• Supervise and coordinate activities of personal service workers.
• Resolve customer complaints effectively.
• Stay informed of changes affecting operations.
• Participate in continuing education.
• Inform workers about specific group needs.
• Inspect work areas for compliance.

Skills

Active Listening

Critical Thinking

Social Perceptiveness

Speaking

Management of Personnel Resources

Time Management

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Microsoft PowerPoint

Microsoft Outlook

Point of sale POS software

Timekeeping software

Inventory management systems

Job description

What You Need to Know About Personal Service Worker Supervisor

Personal Service Worker Supervisor Job Description Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.

Life As a Personal Service Worker Supervisor: What Do They Do?

• Resolve customer complaints regarding worker performance or services rendered.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Participate in continuing education to stay abreast of industry trends and developments.
• Inform workers about interests or special needs of specific groups.
• Take disciplinary action to address performance problems.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.

Personal Service Worker Supervisor Required Skills

Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.

Speaking: Talking to others to convey information effectively.

Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.

Time Management: Managing one’s own time and the time of others.

Other Personal Service Worker Supervisor Job Titles

• Shop Manager
• Care Guide
• Adult Family Home Program Manager

Salary Information

The salary for Personal Service Worker Supervisors ranges between about $24,360 and $63,710 a year. Personal Service Worker Supervisors who work in Hawaii, New York, or New Jersey, make the highest salaries.

Tools Used by Personal Service Worker Supervisors

• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Microsoft PowerPoint
• Microsoft Outlook
• Point of sale POS software
• Timekeeping software
• Inventory management systems