First-Line IT Support Specialist (AD & Office 365)

caresnys; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

CARES (Community Assistance Resources and Extended Services, Inc.) in New York seeks an IT Support Associate to provide first-line helpdesk support for staff across programs and services. The role emphasizes customer service and reliable issue resolution.

Responsibilities include supporting Windows, software and hardware, managing AD/Office 365 users, and participating in upgrades while assisting locations across the five boroughs. Strong communication and independent work are essential.

Qualifications

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Analytical ability to verify the accuracy of information to troubleshoot technical issues.
• A+ certification is a plus.
• Able to work under pressure and meet deadlines while providing exemplary customer service.
• Ability to work independently and complete assignments within given instructions.

Responsibilities

• Assist with day-to-day operations of the dept, including supporting and installing Windows, software and hardware.
• Managing our users in Active Directory and Office 365.
• Participate in planned projects to facilitate upgrades and replace systems.
• Provide support to our various locations throughout the 5 boroughs.
• Able to manage multiple tasks and projects and prioritize with limited supervision.
• Willingness to support program initiatives as needed and outside of standard working hours.
• Other job-related duties as assigned.

Skills

Customer service

Windows support

Active Directory

Office 365

A+ certification

Communication

Education

High school diploma or GED

Associate or College degree preferred

Tools

Active Directory

Office 365

Windows OS

Job description

CARES (Community Assistance Resources and Extended Services, Inc.) in New York seeks an IT Support Associate to provide first-line helpdesk support for staff across programs and services. The role emphasizes customer service and reliable issue resolution.

Responsibilities include supporting Windows, software and hardware, managing AD/Office 365 users, and participating in upgrades while assisting locations across the five boroughs. Strong communication and independent work are essential.