Entry-Level IT Support: Service Desk for NYC Agency

OFFICE OF CRIMINAL JUSTICE; New York (NY); On-site; USD 42,000 - 68,000; Full time

Job summary

The City of New York’s Mayor’s Office of Criminal Justice is seeking a Service Desk Associate to provide first-line technology support to MOCJ staff. The role involves assisting with desktop and mobile device issues, documenting requests, and helping with equipment deployment.

This entry-level position emphasizes strong customer service, organization, and basic troubleshooting. You will escalate complex problems, maintain equipment records, and support software installations and conference-room

Qualifications

• High school graduation or equivalent and three years of community work experience.
• Experience in customer service or clerical/IT support.
• Familiarity with Microsoft Windows and Microsoft 365 applications such as Outlook, Word, Excel, and Teams.

Responsibilities

• Respond to routine technology support requests via the service desk channels.
• Assist users with basic troubleshooting of desktop computers, laptops, monitors, docking stations, keyboards, mice, printers, and mobile devices.
• Document service requests, troubleshooting steps, equipment information, and resolutions in the support systems.
• Escalate complex issues to senior staff or vendors when needed.
• Assist with equipment deployment, setup for new employees, and inventory management.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Technical troubleshooting

Microsoft Windows

Microsoft 365

Documentation

Education

High school diploma or equivalent

Job description

The City of New York’s Mayor’s Office of Criminal Justice is seeking a Service Desk Associate to provide first-line technology support to MOCJ staff. The role involves assisting with desktop and mobile device issues, documenting requests, and helping with equipment deployment.

This entry-level position emphasizes strong customer service, organization, and basic troubleshooting. You will escalate complex problems, maintain equipment records, and support software installations and conference-room