First-Line IT Support Engineer — On-Site, Multi-OS

NEURA Robotics; Germany (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

NEURA Robotics is seeking a First Level Support Engineer to be the initial contact for roughly 1,500 developers and business users. You’ll work on-site with a capable IT team and gain opportunities to take on more advanced responsibilities as you grow.

Strong Linux/macOS or Windows experience helps you thrive in this varied environment. You’ll support onboarding, identity management with Entra ID and AD, and ticket handling in Jira, contributing to secure, reliable day-to-day operations across

Qualifications

• Broad familiarity with Windows, Linux and macOS environments.
• Experience in on-site IT support and issue triage.
• Clear written and verbal communication for non-technical users.

Responsibilities

• Serve as first contact for IT issues across developer and business users.
• Manage device lifecycle: procurement, setup, maintenance, and retirement.
• Onboard and offboard users, ensuring secure access from day one.
• Provide hands-on on-site support in a dynamic environment.
• Collaborate with 2nd level teams and escalate when needed.
• Manage identities and access using Entra ID and Active Directory.
• Track tickets in Jira and keep asset data accurate.
• Document configurations and recurring issues for the team.

Skills

Linux

Windows

macOS

Jira

Active Directory

Microsoft Entra ID

Networking basics

Documentation

Education

Completed IT Ausbildung or equivalent qualification

Tools

Jira

Active Directory

Microsoft Entra ID

DNS

VPN

Job description

NEURA Robotics is seeking a First Level Support Engineer to be the initial contact for roughly 1,500 developers and business users. You’ll work on-site with a capable IT team and gain opportunities to take on more advanced responsibilities as you grow.

Strong Linux/macOS or Windows experience helps you thrive in this varied environment. You’ll support onboarding, identity management with Entra ID and AD, and ticket handling in Jira, contributing to secure, reliable day-to-day operations across