First‑Line IT Support Engineer — Mac/Windows, MDM

Zellerfeld; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Zellerfeld is building the future of footwear with 3D printing. We are seeking a First-Level IT Supporter to be the first point of contact when IT issues arise and ensure the team has reliable tools to build the factory of tomorrow.

Based in our Austin office, you will triage requests, resolve simple problems on the spot, and escalate complex issues to the right people. You’ll maintain laptops, accounts, printers, and core services to keep operations running smoothly.

Qualifications

• Proven hands-on support for macOS and Windows.
• Experience managing devices via MDM platforms including enrollment and security baselines.
• Administer Google Workspace accounts, groups, and onboarding/offboarding workflows.
• Experience setting up office printers and resolving connectivity issues.
• Strong documentation skills and ability to write self-service guides.

Responsibilities

• Be the first contact for IT support, triage and resolve issues.
• Support and troubleshoot macOS and Windows devices.
• Manage devices through MDM and perform updates.
• Administer Google Workspace and handle user lifecycle.
• Set up and support office printers and queues.
• Maintain hardware inventory and asset tracking.
• Write documentation and self-service guides.
• Collaborate with SiteOps/DevOps to address platform and network issues.

Skills

macOS & Windows support

MDM enrollment & management

Google Workspace administration

Printer setup & maintenance

Linux command line

Documentation & self-service guides

Strong communication

Tools

Jamf

Mosyle

Kandji

Intune

Google Workspace

Bash/Python scripting

Ticketing systems

Job description

Zellerfeld is building the future of footwear with 3D printing. We are seeking a First-Level IT Supporter to be the first point of contact when IT issues arise and ensure the team has reliable tools to build the factory of tomorrow.

Based in our Austin office, you will triage requests, resolve simple problems on the spot, and escalate complex issues to the right people. You’ll maintain laptops, accounts, printers, and core services to keep operations running smoothly.