First-Level IT Support

Zellerfeld; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Zellerfeld is building the future of footwear with 3D printing. We are seeking a First-Level IT Supporter to be the first point of contact when IT issues arise and ensure the team has reliable tools to build the factory of tomorrow.

Based in our Austin office, you will triage requests, resolve simple problems on the spot, and escalate complex issues to the right people. You’ll maintain laptops, accounts, printers, and core services to keep operations running smoothly.

Qualifications

• Proven hands-on support for macOS and Windows.
• Experience managing devices via MDM platforms including enrollment and security baselines.
• Administer Google Workspace accounts, groups, and onboarding/offboarding workflows.
• Experience setting up office printers and resolving connectivity issues.
• Strong documentation skills and ability to write self-service guides.

Responsibilities

• Be the first contact for IT support, triage and resolve issues.
• Support and troubleshoot macOS and Windows devices.
• Manage devices through MDM and perform updates.
• Administer Google Workspace and handle user lifecycle.
• Set up and support office printers and queues.
• Maintain hardware inventory and asset tracking.
• Write documentation and self-service guides.
• Collaborate with SiteOps/DevOps to address platform and network issues.

Skills

macOS & Windows support

MDM enrollment & management

Google Workspace administration

Printer setup & maintenance

Linux command line

Documentation & self-service guides

Strong communication

Tools

Jamf

Mosyle

Kandji

Intune

Google Workspace

Bash/Python scripting

Ticketing systems

Job description

Zellerfeld is revolutionising the footwear industry with the world’s first 3D-printing technology for fully customizable shoes. Our goal is simple: printed shoes on every foot. We’re a passionate team of engineers, designers, and innovators, questioning the status quo and disrupting traditional manufacturing processes. Backed by founders, influencers, and celebrities who believe in our vision, we’re committed to making a lasting, positive impact—not just on the footwear industry, but on the world.

Your mission

You’ll be the first person people turn to when something IT related isn't working. That makes you a big part of how the whole team gets through its day. As our First-Level IT Supporter, you take the incoming requests, fix what you can right away, and make sure the harder problems reach the right people quickly. You keep our laptops, accounts, and everyday systems in good shape so that everyone building the factory of tomorrow always has the tools they need to do it.

What you'll do

• Be the first point of contact for IT support, triage, resolve, and escal… hardware and software issues for employees
• Support and troubleshoot macOS and Windows laptops and desktops
• Manage devices through MDM, enrollment, configuration, security baselines, OS and app updates
• Administer Google Workspace, accounts, groups, access, onboarding and offboarding
• Set up and support office ("paper") printers, drivers, queues, and the everyday "it won't print" tickets
• Maintain hardware inventory and asset/lifecycle tracking
• Write and improve documentation and self-service guides so common issues get fixed faster
• Work closely with the SiteOps/DevOps team — escal… platform and network issues, and grow your skills toward infrastructure

Your profile

• Proven hands-on support experience for both macOS and Windows environments, including hardware diagnostics and OS-level troubleshooting
• Direct experience managing devices through an MDM platform (such as Jamf, Mosyle, Kandji, or Intune), including enrollment, security baselines, and automated app updates
• Proficiency in Google Workspace administration, including user account management, group permissions, and onboarding/offboarding workflows
• Comfortable with office printer setup, managing print queues, and resolving everyday hardware connectivity issues
• Practical Linux knowledge, specifically utilizing the command line for checking logs and managing system services
• A service-minded and patient approach to support, with the ability to communicate clearly and remain calm even with a full ticket queue
• Highly organized with a commitment to keeping hardware inventory, asset lifecycle tracking, and technical documentation tidy and up-to-date

Nice to have:

• Foundational knowledge of networking, including DNS, DHCP, VLANs, and hands‑on experience troubleshooting Wi‑Fi connectivity
• Light scripting skills in Bash or Python to automate repetitive manual tasks and improve workflow efficiency
• Familiarity with professional ticketing or helpdesk systems to manage and track support requests
• A genuine interest in 3D printing technology, manufacturing processes, or working with hardware components
• A strong curiosity and desire to grow professionally toward DevOps or infrastructure-focused roles

Why us?

At Zellerfeld, you will find a multidisciplinary team of engineers, SW and HW specialists, entrepreneurs, designers, and students with a common passion. We embrace contrarian thinking, humility, pushing limits, and improving ourselves. We utilize a flat hierarchy, and we want your voice to be heard. We also care about bonding because we want to be a tight‑knit community, so be prepared to spend quality time with everyone, including the CEO!

As a company specializing in both hardware and software, we value close collaboration within our team. Therefore, we are seeking candidates who can join us at our office in Austin.