First-Line Customer Support & Order Specialist

Ampcus Inc; Irving (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Ampcus Inc. in Irving, TX is seeking a Customer Services Support Operator to handle inbound calls, provide basic 1st level support, and process customer inquiries.

The role includes order management, remote and onsite support, and collaboration with sales and service teams to resolve issues. The position emphasizes following defined procedures, using standard software tools, and delivering timely information to customers and internal stakeholders.

Responsibilities

• Handle inbound calls and provide basic 1st level support while handling the majority of requests based on established procedures.

Education

Two-year vocational training

Job description

Ampcus Inc. in Irving, TX is seeking a Customer Services Support Operator to handle inbound calls, provide basic 1st level support, and process customer inquiries.

The role includes order management, remote and onsite support, and collaboration with sales and service teams to resolve issues. The position emphasizes following defined procedures, using standard software tools, and delivering timely information to customers and internal stakeholders.