First Drain & Sewer Technician - Build Our New Service

Sila; New Castle (DE); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Industry-Leading Compensation

Fully Stocked Warehouse with Parts R""

Clean, Fully Stocked Truck

Comprehensive Health Benefits

Paid Time Off

401(k) Plan with Company Match

Parental Leave

Training and Development Opportunities

Yearly Performance Reviews

Opportunity to Help Build the Dept

Job summary

Burns & McBride in New Castle, DE is seeking a Drain Technician to launch a new drain service line. You will diagnose problems, operate drain and sewer equipment, and present solutions to homeowners, with uncapped commissions and growth opportunities as the first dedicated technician.

The role emphasizes building the department, delivering quality service, and collaborating with the team to set standards and processes for the growing business.

Qualifications

• 5+ years of hands-on drain-clearing experience.
• Strong residential drain and sewer diagnostic skills.
• Experience with cable machines, hydro-jetting equipment, and sewer cameras.
• Proven ability to explain recommendations and sell drain and sewer services.
• Strong customer service and communication skills.

Responsibilities

• Perform residential drain cleaning, clearing, cabling, and hydro-jetting.
• Diagnose drain and sewer issues throughout the home and from the home to the curb.
• Operate small- and large-sized drain machines and sewer camera equipment.
• Identify blockages, damaged piping, root intrusion, and other drain or sewer concerns.
• Recommend repair, replacement, or additional service options.
• Explain findings and solutions clearly to homeowners.
• Present estimates and obtain customer approval before completing work.
• Identify additional drain or plumbing solutions that meet customer needs.
• Complete accurate service notes, photos, estimates, and customer documentation.
• Maintain truck inventory, tools, and equipment.
• Protect customers’ homes and maintain a clean, professional work area.
• Communicate effectively with customers, office staff, and other field team members.
• Participate in technical training, team meetings, and ongoing professional development.

Skills

Drain cleaning

Hydro-jetting

Sewer diagnostics

Customer communication

Troubleshooting

Driver's license

Tools

Cable machines

Hydro-jetting equipment

Sewer cameras

Job description

Burns & McBride in New Castle, DE is seeking a Drain Technician to launch a new drain service line. You will diagnose problems, operate drain and sewer equipment, and present solutions to homeowners, with uncapped commissions and growth opportunities as the first dedicated technician.

The role emphasizes building the department, delivering quality service, and collaborating with the team to set standards and processes for the growing business.