Firefox Enterprise: Strategic Account Leader (DACH)

Mozilla; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Bonus plans

Health/Dental/Vision

Retirement plan

Wellness days

Holidays + Birthday

Home office stipend

Development budget

Well-being stipend

Parental leave

Referral program

Life/AD&D

Job summary

Mozilla’s Firefox Enterprise team is seeking a Strategic Account Manager to grow Firefox Enterprise across Germany, Austria, and Switzerland. This post-sales, high-impact role focuses on building deep relationships with customers and helping them achieve success using our enterprise browser.

You’ll own primary contact for accounts, guide pilots to deployment, monitor health, renewals, and expansions, and coordinate cross-functional teams to ensure timely resolution and growth opportunities.

Qualifications

• Experience owning strategic customer relationships in enterprise technology with senior and operational stakeholders.
• Track record in renewals, expansion, consultative sales, or combinations thereof.
• Ability to build trust across multiple levels within customer organizations.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Build and maintain long-term relationships with executive, commercial, technical, procurement, and partner stakeholders.
• Develop success plans and guide customers from pilot through deployment and broader rollout.
• Monitor account health, conduct business reviews, identify risks and coordinate mitigations.
• Own renewal planning, develop expansion opportunities, and maintain retention/revenue forecasts.
• Identify, qualify, and close new Firefox Support opportunities when possible.
• Coordinate broader Firefox Enterprise opportunities with the Account Executive.
• Conduct regular check-ins and business reviews with customers.
• Resolve issues and escalate to ensure timely resolution.

Skills

Strategic account management

Enterprise sales

Stakeholder management

Cross-functional coordination

German language

English language

Travel willingness

Relationship building

Technical curiosity

Renewals & expansions

Job description

Mozilla’s Firefox Enterprise team is seeking a Strategic Account Manager to grow Firefox Enterprise across Germany, Austria, and Switzerland. This post-sales, high-impact role focuses on building deep relationships with customers and helping them achieve success using our enterprise browser.

You’ll own primary contact for accounts, guide pilots to deployment, monitor health, renewals, and expansions, and coordinate cross-functional teams to ensure timely resolution and growth opportunities.