Firearms Sales Specialist

Rural King; Monaca (Beaver County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Virtual doctor visits

RK Cares Associate Hardship Program

15% Associate Discount

SmartDollar Program

Associate Assistance Program

Chaplaincy Services

Job summary

Rural King in Monaca, PA, is seeking a Firearms Sales Associate to deliver excellent customer service and firearm expertise. You will greet customers, assess needs, and provide unbiased product recommendations while ensuring compliance with federal, state, and local laws.

You will maintain organized displays, assist with transactions, stay informed on trends, and help build lasting relationships with customers.

Qualifications

• High school diploma or equivalent; firearms safety training is a plus.
• Previous experience in firearms sales or related field is preferred.
• Knowledge of federal, state, and local laws and regulations regarding firearms sales and transfers.
• Strong interpersonal and communication skills.
• Ability to actively listen and provide thorough, articulate responses.
• Detail-oriented with strong organizational skills.
• Proficiency with computer systems for transactions and record-keeping.

Responsibilities

• Greet customers with a warm and friendly demeanor as they enter the department, creating a welcoming atmosphere and setting the tone for a positive shopping experience.
• Engage the customer in meaningful conversations to understand their specific needs, preferences, and budget constraints by utilizing our customer engagement model.
• Provide expert guidance and unbiased product recommendations to customers based on their individual requirements.
• Ensure compliance with all federal, state, and local laws and regulations pertaining to firearms sales and transfers.
• Complete all required firearm compliance training and demonstrate an understanding of the Firearms SOP.
• Assist customers in selecting appropriate ammunition, accessories, and related products.
• Maintain an organized and visually appealing firearms display area, ensuring products are accurately labeled and priced.
• Process transactions accurately and efficiently, handling payments and necessary documentation.
• Stay updated on current firearm trends, models, and industry news to provide informed recommendations.
• Actively listen to customer concerns, address any questions or issues promptly, and provide appropriate resolutions or elevate to the supervisor, if required.
• Establish and maintain healthy, long-term relationships with customers to generate repeat business and referrals.
• Demonstrate the features and benefits of the products, conduct product demonstrations, and explain technical specifications, as necessary.
• Utilize upselling and cross-selling techniques to maximize sales and increase the average unit per transaction.
• Promote exclusive offers, RK Firearms Plus Protection Plan (RKFPPP), and awareness of the store loyalty program.
• Process special orders, operate the POS register, and resolve return issues as needed.
• Contribute to the visual merchandising efforts by zoning product displays, ensuring proper signage, and maintaining a clean, safe, and attractive sales floor during periods when not assisting customers.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Skills

Customer service

Firearms knowledge

Communication

Regulatory compliance

Attention to detail

Problem solving

Education

High school diploma or equivalent

Job description

Rural King in Monaca, PA, is seeking a Firearms Sales Associate to deliver excellent customer service and firearm expertise. You will greet customers, assess needs, and provide unbiased product recommendations while ensuring compliance with federal, state, and local laws.

You will maintain organized displays, assist with transactions, stay informed on trends, and help build lasting relationships with customers.