Firearms Office Administrative Assistant

Kids for the Future; Bedford (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly pay

Paid time off (PTO) and holidays

Opportunities for advancement

Job summary

Rock Island Auction Company, the world’s leading firearms auction house, seeks a full-time Firearms Office Administrative Assistant for our Bedford, TX location. You will greet visitors, answer inquiries, and maintain orderly records to support buyers, collectors, and gun enthusiasts worldwide.

This on-site role runs Monday–Friday 8:00am–5:00pm with paid time off, weekends/overtime possible, and opportunities for advancement as you handle administrative duties, ATF compliance tasks, and live

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in firearm sales, administrative, receptionist, customer support, or similar role required.
• Previous firearms industry experience including ATF 4473 forms preferred.

Responsibilities

• Greet visitors and enforce security procedures.
• Direct calls to appropriate resources.
• Perform general administrative duties including mail processing, data entry, and office supply management.
• Handle auction-related duties including check-out and invoicing while complying with internal and regulatory requirements.
• Assist with live auction duties including phone or online bidding.

Skills

ATF compliance

Communication

Time management

Confidentiality

MS Office

Customer support

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

• Location 3600 Harwood,Bedford, TX, 76021,United States
• Job Category Administrative
• Employee Type FT Non-Exempt
• Manage Others No

Contact information

• Name Human Resources

Description

Rock Island Auction Company(RIAC), the #1 firearms auction house in the world, is searching for full-timeFirearmsOffice Administrative AssistantinBedford, Texas!Deliver world-class customer support, setting a positive first impression as you greet visitors, and resolving inquiries from buyers, collectors, and gun enthusiasts across the globe! Be the communication champion with prompt follow-up, meticulous attention to detail, analytical thinking, and sound decision-making.

This is an on-site, non-exempt, full time role with dedicated hours Monday through Friday from 8:00am - 5:00pm at our Bedford, TX location, with the opportunity for overtime and weekend hours.

What does world-class customer support look like?

• Its all about relationships! Build and maintain long-lasting professional relationships with buyers and collectors.
• Keep accurate records of customer interactions.
• Support and encourage teammates to achieve shared goals and objectives.
• Engage in active listening and problem solving with customers.

Why work for Rock Island Auction Company?

• Weekly pay
• Paid time off (PTO) and holidays
• Opportunities for advancement

Essential Job Functions

• Greets visitors and enforces security procedures.
• Directs incoming calls from external or internal sources to the appropriate resource.
• Performs general administrative duties, including mail processing, data entry, and maintaining office supply inventory and expenses.
• Performs auction-related duties, including check-out processes and invoicing, while ensuring compliance with internal and regulatory requirements.
• Assists with live auction duties including phone or online bidding.

Qualifications

• Ability to learn and apply ATF compliance and internal protocols.
• Ability to consistently deliver world-class customer support with professional image and conduct with all internal and external stakeholders.
• Effective professional written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to maintain confidentiality and act with integrity.
• Basic proficiency with computers (including Microsoft Office) and office equipment.
• Knowledge and ability to perform basic math skills.
• Ability to sit for prolonged periods of time with occasional moving and transporting up to 25 pounds.

Education and Experience

• High school diploma or equivalent required.
• One (1) year previous work experience in firearm sales associate, administrative, receptionist, customer support, or similar role required.
• Previous firearms industry experience required, including processing ATF 4473 forms