Customer Service Specialist

Rock Island Auction Company; Rock Island (IL); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Weekly pay

Paid time off (PTO)

Comprehensive benefits package

Opportunities for advancement

Job summary

Rock Island Auction Company is seeking a full-time Customer Service Specialist in Rock Island, Illinois. In this role, you will provide world-class customer support and serve as the first point of contact for buyers and collectors. The position requires meticulous attention to detail and effective communication skills.

The role operates on-site with standard hours from Monday to Friday, involving responsibilities such as assisting customers with auction processes and maintaining accurate records of interactions. Benefits include weekly pay, paid time off, and opportunities for advancement.

Qualifications

• Ability to deliver world-class customer support with a professional image.
• Effective written and verbal communication skills.
• Experience with high-volume customer interaction environments.

Responsibilities

• Serve as the first point of contact for customers via phone and email.
• Assist customers with auction registrations and bidding inquiries.
• Process customer invoices and conduct follow-ups.

Skills

Customer support

Communication skills

Organizational skills

Attention to detail

Analytical thinking

Basic math skills

Education

High school diploma or equivalent

Associate's degree in a related field

Tools

Microsoft Office

Job description

Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for full-time Customer Service Specialist in Rock Island, Illinois! Deliver world‑class customer support as the first point‑of‑contact for buyers, collectors, and gun enthusiasts across the globe! Be the communication champion with prompt follow‑up, meticulous attention to detail, analytical thinking, and sound decision‑making.

This non‑exempt, full‑time position is 100% on‑site with a starting rate of $20.00/hour. Standard hours of operations are Monday through Friday, 8:00 a.m. – 5:00 p.m. CST with overtime and weekend hours, as needed.

What does world‑class customer care look like?

• It’s all about relationships! Build and maintain long‑lasting professional relationships with buyers and collectors.
• Keep accurate records of customer interactions.
• Support and encourage teammates to achieve shared goals and objectives.
• Engage in active listening and problem solving with customers.

Why work for Rock Island Auction Company?

• Weekly pay
• Paid time off (PTO) and holidays
• Offer comprehensive benefits package
• Opportunities for advancement

Essential Job Functions

• Serve as the first point of contact for customers via phone, email, live chat, and in‑person interactions.
• Assist customers with auction registrations, bidding inquiries, including ability to input bids, assist with payments, and general account support.
• Outbound calling for solicitation of bids and contacting clients.
• Process customer invoices and post‑auction follow‑ups, ensuring timely payments and account updates.
• Create and update customer data within multiple in‑house databases.

Qualifications

• Ability to learn and apply ATF compliance and internal protocols.
• Ability to consistently deliver world‑class customer support with professional image and conduct with all internal and external stakeholders.
• Effective professional written and verbal communication skills.
• Excellent organizational and time management skills.
• Ability to maintain confidentiality and act with integrity.
• Intermediate proficiency with computers (including Microsoft Office) and office equipment.
• Knowledge and ability to perform basic math skills.
• Ability to sit for prolonged periods of time with occasional moving and transporting up to 25 pounds.

Education And Experience

• High school diploma or equivalent required; associate’s degree in a related field preferred.
• Minimum one year of experience in customer service, administrative support, or a related role.
• Experience in auction services, retail, or high‑volume customer interaction environments is a plus.

The employer and its subsidiaries are Equal Employment Opportunity (EEO) employers. To learn more about EEO, please review "EEO is the Law" poster in English (including a screen‑readable electronic version), Spanish, Arabic, and Chinese.