Firearms Department Lead - Customer Experience & Safety

Bass Pro Shops; Anchorage (AK); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Job summary

Bass Pro Shops in Anchorage seeks a Team Leader to direct department associates in merchandising, inventory, pricing, and customer service while ensuring firearm safety and ATF compliance. You will guide staff, participate in interviews, and help schedule and train team members.

The role emphasizes maintaining pricing integrity, executing merchandising directives, and delivering a legendary customer experience daily in a fast-paced outdoor retail environment.

Qualifications

• High School Diploma or equivalent.
• 2–4 years in retail sales preferred.
• Supervisor experience a plus.

Responsibilities

• Direct associates in firearm sales and ensure compliance with ATF/state/local laws and company policies.
• Provide guidance on safe firearm handling and customer service standards.
• Staff the department, interview candidates, and coordinate training.
• Maintain pricing, plan-o-grams, and inventory accuracy; lead merchandising efforts.

Skills

Retail sales

Leadership

Customer service

POS systems

Inventory management

Education

High School Diploma

Tools

MS Office

POS software

Job description

Bass Pro Shops in Anchorage seeks a Team Leader to direct department associates in merchandising, inventory, pricing, and customer service while ensuring firearm safety and ATF compliance. You will guide staff, participate in interviews, and help schedule and train team members.

The role emphasizes maintaining pricing integrity, executing merchandising directives, and delivering a legendary customer experience daily in a fast-paced outdoor retail environment.