Firearms Customer Service & RMA Specialist

B.U.L Imports; Miami (FL); Presencial; USD 35.000 - 52.000; Jornada completa

Descripción de la vacante

BUL Imports in Miami, FL is seeking a reliable Customer Service Representative to support dealers and customers across the US. You will handle emails, calls, order statuses, and general inquiries while coordinating gun service processes and RMAs.

This role requires native-level English, proficiency with Microsoft Office, and the ability to manage multiple cases with a customer-first attitude. Background checks and familiarity with firearms preferred; on-site work in a fast-paced team.

Formación

• Native-level or fluent English, written and spoken.
• Proficiency with Outlook, Excel, Word and basic computer skills.
• Basic knowledge of firearms types, parts and terminology.
• Strong communication and customer-first attitude.
• Organized and able to manage multiple cases simultaneously.
• Background check required; must be 21+ and eligible to handle firearms.

Responsabilidades

• Answer customer and dealer emails and phone calls promptly and professionally.
• Handle product questions, order status, and general inquiries.
• Coordinate gun service processes: warranty claims, repairs, returns (RMAs), and shipping.
• Track service cases from intake to completion and keep customers updated.
• Keep accurate records in our systems.
• Work with warehouse, service, and sales teams to resolve issues.

Conocimientos

English fluency

Microsoft Office

Customer-first attitude

Strong communication

Organized, multitask

Basic firearms knowledge

Herramientas

Microsoft Office

Descripción del empleo

BUL Imports in Miami, FL is seeking a reliable Customer Service Representative to support dealers and customers across the US. You will handle emails, calls, order statuses, and general inquiries while coordinating gun service processes and RMAs.

This role requires native-level English, proficiency with Microsoft Office, and the ability to manage multiple cases with a customer-first attitude. Background checks and familiarity with firearms preferred; on-site work in a fast-paced team.