Firearms Sales Specialist: Customer Service & Compliance

Rural King; Lake Wales (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

401(k) with match

Employee discounts

Training & development

Career growth

Team environment

Job summary

Rural King in Lake Wales, FL is seeking a Firearms Sales Associate to provide knowledgeable customer service while assisting with firearms, ammunition, accessories, and related products.

This role requires firearms product knowledge, sales and customer service skills, attention to detail, and knowledge of applicable firearms laws and regulations.

You will greet customers, offer recommendations, process transactions, maintain displays, and stay compliant with safety standards.

Qualifications

• High school diploma or equivalent.
• Previous firearms sales, sporting goods, retail, or related experience preferred.
• Knowledge of firearms, ammunition, accessories, safety practices, and applicable laws and regulations.
• Strong customer service, communication, and active listening skills.
• Ability to accurately complete transactions, documentation, and other detail-oriented tasks.
• Ability to use POS systems, computers, and retail technology.
• Ability to work effectively in a fast-paced retail environment.
• Demonstrated integrity, professionalism, confidentiality, and commitment to safety.
• Ability to complete required firearms compliance training.

Responsibilities

• Greet customers and identify their needs, preferences, and budget.
• Provide knowledgeable, unbiased product information and recommendations.
• Assist customers with firearms, ammunition, accessories, and related products.
• Process sales, special orders, returns, payments, and required documentation accurately through the POS system.
• Support sales through promotions, upselling, cross-selling, RK Firearms Plus Protection Plan, and loyalty program awareness.
• Follow all federal, state, and local laws and regulations related to firearms sales and transfers.
• Follow the Firearms SOP and complete required compliance training.
• Maintain accurate records and protect confidential customer information.
• Promote safe and responsible practices and elevate compliance concerns to leadership.
• Maintain clean, organized, accurately priced, and visually appealing firearms displays.
• Support inventory accuracy, signage, zoning, and sales floor presentation.
• Stay current on firearms products, industry developments, and company training.
• Participate in cross-training and perform other duties as assigned.

Skills

Customer service

Communication

Active listening

Attention to detail

Integrity

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Retail technology

Computers

Job description

Rural King in Lake Wales, FL is seeking a Firearms Sales Associate to provide knowledgeable customer service while assisting with firearms, ammunition, accessories, and related products.

This role requires firearms product knowledge, sales and customer service skills, attention to detail, and knowledge of applicable firearms laws and regulations.

You will greet customers, offer recommendations, process transactions, maintain displays, and stay compliant with safety standards.