Fire Suppression Service Technician

Alloy Enterprises; City of Rochester (NY); On-site; USD 46,640,000 - 90,922,000; Full time

Job summary

Johnson Controls is seeking a field service technician to perform service and repairs on portable fire extinguishers, kitchen hood systems, and suppression gas systems at customer sites in Rochester, NY.

The role involves reading blueprints and specifications, troubleshooting equipment, and managing daily service calls. On-call rotation for emergencies is included; a valid US driver’s license and relevant manufacturer certifications are a plus.

Qualifications

• Excellent communication and organizational skills.
• Strong customer-facing service and problem-solving skills.
• Proficient in Windows, Excel, Word and Outlook.
• Manufacturer certifications (ANSUL, Kiddie PyroChem) are a plus.
• Valid US driver's license.

Responsibilities

• Perform service and repairs on portable fire extinguishers, kitchen hood systems, and suppression gas systems at customer sites.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics and manuals.
• Manage daily service calls and customer activity.
• Assist customers with questions and concerns in a timely and professional manner.
• Participate in an on-call rotation for emergency service; inspect suppression gas systems as required.

Skills

Customer service

Communication

Problem solving

MS Office

Tools

Windows

Excel

Word

Outlook

Job description

What you will do:

Perform service and repairs on Portable Fire Extinguishers, Kitchen Hood Systems & Suppression Gas Systems in addition to other related building system products at customer sites. Service, troubleshoot and install many different manufacturers including Simplex and ANSUL. Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics and operational product manuals. Manage daily service call, customer activity and program system products.

How you will do it:

• Assist customers with all questions and concerns in a timely and professional manner.
• Participation in an on-call rotation for Emergency Service.
• Performs inspections of Suppression Gas Systems based on contract requirements.

What we look for:

Required

• Excellent communication and organizational skills
• Outstanding Customer facing service and problem-solving skills
• PC Skills including Microsoft Windows, Excel, Word, and Outlook Preferred Qualifications
• Any Manufacturer certifications is a plus; ANSUL, Kiddie PyroChem
• Valid US drivers license

HIRING HOURLY RANGE: $16.30- 31.73 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.