Fire Sprinkler Service Technician: On-Call Field Expert

Johnson Controls, Inc.; Westbrook (ME); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits package

Travel opportunities

Job summary

Johnson Controls, Inc. is seeking a Fire Sprinkler/Suppression technician to receive service calls, diagnose issues, and perform on-site service and repairs for commercial, industrial, and residential systems.

The role requires interpreting blueprints and manuals, following safety procedures, and maintaining accurate service documentation. Candidates should have 3+ years in the field, a high school diploma, and the ability to travel overnight.

Qualifications

• 3+ years of documents experience in Fire Sprinkler/Suppression industry.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• High school diploma or equivalent required.
• Ability to follow verbal and written instructions.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Ability to work flexible hours including weekends to meet customer requirements.
• Able to participate in an on-call rotation schedule.
• Overnight travel will be required.
• Demonstrate a high level of customer service.
• Maintain truck inventory to ensure timely response to customer needs.
• Ability to adhere to, implement, and always follow safety guidelines and procedures.
• Strong organizational skills, positive attitude, and an ability to learn quickly.
• Possess a valid driver’s license and driving record that meets company requirements.
• Able to pass a pre-employment background and drug test.
• NICET Level II desired.

Responsibilities

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
• Contact customer representatives and ascertain equipment/systems problems.
• Perform service and repairs on sprinkler systems for commercial, industrial and residential applications.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, medication notices, etc. in order to diagnose and repair equipment.
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
• Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
• Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature
• Participate in a scheduled on-call rotation.
• Perform other duties as assigned.

Skills

Driver's license

Background check

Drug test

Education

High school diploma or equivalent

NICET Level II certification (desired)

Job description

Johnson Controls, Inc. is seeking a Fire Sprinkler/Suppression technician to receive service calls, diagnose issues, and perform on-site service and repairs for commercial, industrial, and residential systems.

The role requires interpreting blueprints and manuals, following safety procedures, and maintaining accurate service documentation. Candidates should have 3+ years in the field, a high school diploma, and the ability to travel overnight.