Fire Service Technician II

ZipRecruiter; Tustin (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in life safety and security systems is seeking a Service Technician II. This role involves troubleshooting, maintenance, and building customer relationships. Candidates should have technical support experience and a valid California driver's license. Comprehensive benefits and career advancement opportunities are offered.

Benefits

Medical insurance

Dental insurance

401k plan

Paid Time Off

Employee Merit Awards

Company Sponsored Events

Training and Development

Career Advancement

Qualifications

• 1-2+ years technical support experience.
• 2-5+ years low voltage installation and service support.
• Valid California Driver License and proof of auto insurance.

Responsibilities

• Troubleshoot issues and perform routine maintenance.
• Service existing and new customers by analyzing work orders.
• Ensure service tickets accurately represent work performed.

Skills

Technical Support

Troubleshooting

Customer Service

Education

High School Diploma or equivalent

EST3 certification

Job description

Job DescriptionJob Description

As a Service Technician II, you'll solve customer problems creatively to ensure they're satisfied. You'll find the best solutions to resolve service requests quickly, making necessary repairs and recommendations while at the customer's location. Building customer trust and good relationships is key.

You will troubleshoot issues, perform routine maintenance, set up monitoring accounts, complete small installation projects (upgrades/replacements), program systems, and conduct pre-sales site assessments.

Essential Functions:

• Understands technical problems effectively through the proper analysis, evaluation and diagnose of system issues and determines proper solutions to produce timely resolution.
• Services existing and/or new customers by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems timely.
• Enters accurate billable time and products to all service tickets in the company CRM system, entering and updating the appropriate field of the service ticket and entering a complete and through ticket resolution.
• Ensures that Service Ticket accurately represents work performed, reviews resolution with customer and obtains sign-off of work performed; uploading to service ticket before leaving the customer site.
• Understands the functionality and can service several types of Fire Life Safety systems installed.
• Adheres to all TRL Fleet policies and procedures and maintains both the appearance of their assigned vehicle and its inventory. Follows all inventory management procedures.

Position Requirements:

• 1-2+ years technical support
• 2-5+ years low voltage installation and service support
• EST3 certification (or ability to obtain within one year)
• High school diploma (or equivalent)
• Valid California Driver License (or ability to obtain one) and proof of auto insurance.
• Must be able to work weekends, nights, split shifts, and rotating shifts (if needed).
• Punctuality and regular attendance

Physical Demands & Work Environment:

• Ability to Drive for 2+ hours in a work shift/day, daily
• Ability to drive, walk, bend, stoop, hear, and speak, daily
• Ability to work in indoor and outdoor environments, under all temperature variations
• Ascend/Descend and work at heights above 6ft and extreme heights, occasionally
• Move/Transport items weighing 20 pounds, occasionally
• Position self to work in confined spaces, occasionally
• Pushing/Pulling using upper extremities, daily
• Stand or Sit for long periods (4+ hours), daily
• Work environment may be construction sites, commercial buildings, high rise/mid-rise buildings, and/or medical facilities such as hospitals, doctor’s offices, etc. with patient contact.

At TRL Systems, we've been keeping people and their property safe for over 42 years. As an integrator of Fire Alarm, Nurse Call, and Security systems, everything we do has the potential to save lives and you get to be a part of that. Your role is important and here’s what you can expect as a member of our TRL Team:

1. Comprehensive Benefits Package: Medical insurance, dental insurance, life insurance, 401k plan, paid holidays, Paid Time Off
2. Employee Merit and Longevity Awards: Merit rewards that you can use to get items such as branded apparel, video game consoles, headphones and more and longevity awards like golfing gear, purses, BBQs, and watches just to name a few
3. Company Sponsored Events: Family-friendly events with food, games and prizes
4. Training and Development: Classes available to develop you personally and professionally to help you be the best version of you possible!
5. Career Advancement: We want to partner with you to build a long and successful career at TRL and will help you realize your potential

TRL Systems, Inc. conducts pre-employment drug screening in accordance with Federal Contractor regulations and background checks in accordance with State and local regulations. In addition to having many clients (hospitals, schools, etc.) who require background checks, as a federal contractor TRL is also required to complete a background check for any employee who may work on a federal contract in any capacity. For any position that drives a Company vehicle, our insurance carrier requires criteria to be met and therefore will be a condition of employment.

TRL Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to , , , , , , , , or veteran status. TRL’s employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to , , , , sex, , physical or mental , , , veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all California locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and/or training.

Company DescriptionTRL Systems is comprised of teams of highly trained specialists in life safety and security strategic planning and implementation including installation, service, and IT integration. We’re so incredibly proud of the talented individuals who’ve chosen to build their futures at TRL. Our goal is to provide each one of them with resources to reinforce their strengths and overcome their weaknesses. All while encouraging innovation without reservation.Company DescriptionTRL Systems is comprised of teams of highly trained specialists in life safety and security strategic planning and implementation including installation, service, and IT integration. We’re so incredibly proud of the talented individuals who’ve chosen to build their futures at TRL. Our goal is to provide each one of them with resources to reinforce their strengths and overcome their weaknesses. All while encouraging innovation without reservation.