Fire Service Technician

Johnson Controls; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Join a dynamic team at a leading company focused on safety and sustainability. With a focus on service for Fire & Life Safety systems, you will utilize your extensive experience to provide exceptional customer service while ensuring system functionality. We value growth and offer competitive pay, training, and advancement opportunities to our dedicated employees.

Benefits

Tuition Reimbursement

Referral Bonuses

Comprehensive Benefits

401(k) savings plan with company match

Employee Assistance Program

Qualifications

• 10+ years of documented experience in low voltage electrical systems.
• Experience in reading and interpreting blueprints and manuals.
• Strong ability to follow safety guidelines and procedures.

Responsibilities

• Diagnose and perform service/repairs on electronic fire alarm systems.
• Exhibit excellent customer service skills during service calls.
• Participate in a scheduled on-call rotation and help train others.

Skills

Customer Service

Troubleshooting

Technical Knowledge

Organizational Skills

Education

High School Graduate or equivalent

Tools

Test Equipment

Multi-meter

Digital Analyzer

Job description

Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to making a difference.

Work with an Award-Winning technology that delivers sustainability, safety, and health.

What we offer:

Competitive Starting Pay

On-The Job Paid Training

Tuition Reimbursement

Global Advancement Opportunities with Unlimited Career Path

Referral Bonuses

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

• Medical/Dental/Vision insurance

• Health Savings Account (HSA)

• Life Insurance

• 401(k) savings plan with company match

• Short-Term and Long-Term Disability

• Employee Assistance Program

• Wellness Program

• And More!

What you will do:

Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions

Contact customer representative and determine equipment/systems problems

Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment

Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell

Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals

Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer happiness

Complete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computers

Obtain customer signature upon completing service call assignment

Participate in a scheduled On-call rotation

Help to train or mentor others on the service team

Perform other duties as assigned

What we look for:

Required

10+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, and Paging systems.

Experience in reading and interpreting blueprints, submittals, and operational/product manuals.

Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

High School Graduate or equivalent

Ability to follow verbal and written instructions.

Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

Ability to work flexible hours including weekends to meet customer requirements.

Demonstrate a high level of customer service.

Maintain truck inventory to ensure timely response to customer needs.

Ability to implement and always follow safety guidelines and procedures.

Strong organizational skills, a positive attitude, and an ability to learn quickly.

Possess a valid driver’s license and driving record that meets company requirements.

Able to pass a pre-employment background and drug test.

Retain any licenses that are required by National, State, and Local codes.

Preferred

NICET Level II certification

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here.