Fire Service Technician

Johnson Controls; Knoxville (TN); On-site; USD 48,000 - 100,000; Full time

Job summary

Johnson Controls is seeking a Fire Service Technician in Knoxville, TN. The ideal candidate will have extensive experience in low voltage electrical systems and a strong commitment to customer service. This full-time position offers competitive starting pay, comprehensive benefits, and opportunities for global advancement within a dedicated team focused on innovative solutions.

Benefits

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

401(k) savings plan with company match

Wellness Program

Qualifications

• 3+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems.
• Experience in reading and interpreting blueprints.
• Capable of performing physical labor, including lifting up to 70 lbs.

Responsibilities

• Diagnose problems and perform service and repairs on electronic fire alarm systems.
• Read and interpret blueprints and technical manuals.
• Exhibit excellent customer service skills and maintain truck inventory.

Skills

Knowledge of test equipment

Customer service skills

Organizational skills

Education

High School Diploma or equivalent

Job description

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Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to making a difference.

Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to making a difference.

What We Offer

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!
  
  

What You Will Do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

How You Will Do It

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment

Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell

Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals

Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction

Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers

Obtain customer signature upon completed service call assignment

Participate in a scheduled On-call rotation

Help to train or mentor others on the service team

Perform other duties as assigned

Required

3+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems

Experience in reading and interpreting blueprints, submittals, and operational/product manuals

Knowledge of test equipment, multi-meter, digital analyser, and commissioning devices

High School Diploma or equivalent

Ability to follow verbal and written instructions

Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc

Ability to work flexible hours including weekends to meet customer requirements

Occasional overnight trave

Demonstrate a high level of customer service

Maintain truck inventory to ensure timely response to customer needs

Ability to adhere to, implement, and always follow safety guidelines and procedures

Strong organizational skills, positive attitude, and an ability to learn quickly

Possess a valid driver’s license and driving record that meets company requirements

Able to pass a pre-employment background and drug test

Retain any licenses that are required by National, State and Local codes

Preferred

NICET Level II certification

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Industrial Machinery Manufacturing

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