Sprinkler Service Technician

ZipRecruiter; Knoxville (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading company in the Fire Sprinkler/Suppression industry committed to customer satisfaction and employee growth. This role involves diagnosing and repairing sprinkler systems across various applications while maintaining a high level of safety and customer service. We're looking for experienced professionals to be part of our dedicated team, offering competitive pay and comprehensive benefits.

Benefits

Paid Training

Referral Bonuses

Comprehensive Benefits

401(k) savings plan with company match

Employee Assistance Program

Wellness Program

Qualifications

• 5 years of documented experience in the Fire Sprinkler/Suppression industry.
• Ability to follow verbal and written instructions.
• Possess a valid driver’s license and driving record that meets company requirements.

Responsibilities

• Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
• Follow prescribed troubleshooting procedures to diagnose and repair equipment.
• Participate in a scheduled On-call rotation.

Skills

Customer Service

Blueprint Reading

Physical Labor

Safety Procedures

Organizational Skills

Education

High School Diploma or equivalent

Job description

Job DescriptionBe part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to making a difference.

What we offer:

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

• Medical/Dental/Vision insurance

• Health Savings Account (HSA)

• Life Insurance

• 401(k) savings plan with company match

• Short-Term and Long-Term

• Employee Assistance Program

• Wellness Program

• And More!

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.

Contact customer representatives and ascertain equipment/systems problems.

Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications: this would include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.

Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.

Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.

Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature.

Participate in a scheduled On-call rotation.

Perform other duties as assigned.

What we look for

Required

5 years of documented experience in the Fire Sprinkler/Suppression industry.

Experience in reading and interpreting blueprints, submittals, and operational/product manuals

High School Diploma or equivalent.

Ability to follow verbal and written instructions Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

Ability to work flexible hours including weekends to meet customer requirements

Able to participate in an on-call rotation schedule overnight travel when required.

Demonstrate a high level of customer service Maintain truck inventory to ensure timely response to customer needs.

Ability to adhere to, implement, and always follow safety guidelines and procedures.

Strong organizational skills, positive attitude, and an ability to learn quickly.

Good communication skills and able to follow instructions.

Possess a valid driver’s license and driving record that meets company requirements.

Able to pass a pre-employment background and drug test.

NICET Level II