Fire Service Team Lead: Field Ops & Safety

Johnson Controls; Huntington Beach (CA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with match

Paid time off and holidays

Job summary

Johnson Controls in Huntington Beach, CA, seeks a Fire Service Supervisor to lead a field service team, coach technicians, and ensure high-quality, on-time service with a strong focus on safety and customer satisfaction.

You will balance dispatch coordination, stakeholder communication, and operational follow-through to maintain service commitments and identify growth opportunities. The role requires technical acumen and a passion for safety and excellence.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of leadership experience in Fire systems/services/building automation, field service, maintenance, or a related technical environment.
• Strong mechanical and electrical aptitude.
• Excellent communication, coaching, negotiation, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with scheduling systems, data reporting, and basic analytics tools.
• Valid driver’s license with a clean driving record and the ability to travel locally to customer sites.
• Ability to work in field environments, perform physical tasks, and lift up to 50 lbs.
• Technical degree, certifications, or relevant college coursework.
• NICET or other industry credentials.
• Experience in fire protection, fire service, or a similar field operations environment.

Responsibilities

• Lead, coach, and develop a team of field service technicians through goal setting, one-on-one coaching, performance reviews, training, and mentorship.
• Plan, prioritize, and dispatch service calls in partnership with coordinators to optimize routing, workload, and response times.
• Build strong customer relationships that support customer satisfaction, retention, and service growth opportunities.
• Promote a strong safety culture by supporting safety training, job hazard analysis, incident investigations, and compliance with company and regulatory standards.
• Track and report service metrics such as response time, first-time fix rate, backlog, and on-time completion, then act on the results.
• Ensure service documentation, work orders, and reporting are accurate, complete, and submitted in a timely manner.
• Manage resources to improve efficiency, reduce costs, and support service profitability.
• Collaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience.

Skills

Leadership & people management

Customer communication

Analytical skills

Scheduling & dispatching

Safety compliance

Education

High school diploma or equivalent

Technical degree or relevant coursework

NICET or other industry credentials

Job description

Johnson Controls in Huntington Beach, CA, seeks a Fire Service Supervisor to lead a field service team, coach technicians, and ensure high-quality, on-time service with a strong focus on safety and customer satisfaction.

You will balance dispatch coordination, stakeholder communication, and operational follow-through to maintain service commitments and identify growth opportunities. The role requires technical acumen and a passion for safety and excellence.