Fire Service Leader — Field Ops & Customer Growth

YDU JC Air Cond & Ref Inc.- Dubai; Austin (TX); On-site; USD 85,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Holidays

Bonus plan

Job summary

Johnson Controls seeks a Fire Service Supervisor to lead a field service team delivering high-quality, on-time service while upholding safety and customer satisfaction. You will coach technicians, coordinate dispatch, and ensure service quality across assignments.

Requires at least 2 years of leadership in fire systems or related tech, strong mechanical/electrical aptitude, and valid driver's license with local travel.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of leadership experience in Fire systems/services/building automation, field service, maintenance, or a related technical environment.
• Strong mechanical and electrical aptitude.
• Excellent communication, coaching, negotiation, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with scheduling systems, data reporting, and basic analytics tools.
• Valid driver’s license with a clean driving record and the ability to travel locally to customer sites.
• Ability to work in field environments, perform physical tasks, and lift up to 50 lbs.
• Nice to Have Technical degree, certifications, or relevant college coursework.
• NICET or other industry credentials.
• Experience in fire protection, fire service, or a similar field operations environment.

Responsibilities

• Lead, coach, and develop a team of field service technicians through goal setting, one-on-one coaching, performance reviews, training, and mentorship.
• Plan, prioritize, and dispatch service calls in partnership with coordinators to optimize routing, workload, and response times.
• Build strong customer relationships that support customer satisfaction, retention, and service growth opportunities.
• Promote a strong safety culture by supporting safety training, job hazard analysis, incident investigations, and compliance with company and regulatory standards.
• Track and report service metrics such as response time, first-time fix rate, backlog, and on-time completion, then act on the results.
• Ensure service documentation, work orders, and reporting are accurate, complete, and submitted in a timely manner.
• Manage resources to improve efficiency, reduce costs, and support service profitability.
• Collaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience.

Skills

Leadership

Communication

Coaching

Scheduling

Data reporting

Analytics

Travel readiness

Mechanical aptitude

Electrical aptitude

Driver's license

Education

High school diploma or equivalent

Technical degree or certifications (nice to have)

NICET or industry credentials

Tools

Scheduling software

Data analytics tools

Fire service management software

Job description

Johnson Controls seeks a Fire Service Supervisor to lead a field service team delivering high-quality, on-time service while upholding safety and customer satisfaction. You will coach technicians, coordinate dispatch, and ensure service quality across assignments.

Requires at least 2 years of leadership in fire systems or related tech, strong mechanical/electrical aptitude, and valid driver's license with local travel.