Fire Service Inside Sales Pro: Quotes & Solutions

United-Fire-Equipmen; Tucson (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

United Fire is seeking an Inside Sales Agent to deliver exceptional customer service, support sales activities, and drive opportunities from inquiry to order. You will work with customers and the outside sales team to provide product information, prepare quotations, process orders, and coordinate updates.

This role requires accurate CRM data management, follow-up on open orders, and collaboration with operations to confirm availability and delivery dates.

Qualifications

• High school diploma or equivalent is required.
• Associate's or Bachelor's degree in Business, Marketing or related field preferred.
• Minimum two years of inside sales or customer service experience recommended.

Responsibilities

• Build and maintain relationships with customers and opportunities.
• Support outside sales with inquiries, quotations, product info, and orders.
• Develop understanding of United Fire products to recommend solutions.
• Assist customers with fittings and product selections as needed.
• Prepare quotations and sales documentation accurately.
• Maintain CRM records and track open orders and opportunities.

Skills

Verbal communication

Written communication

Customer service

Relationship building

Negotiation

CRM software

Microsoft Office

Education

High school diploma

Associate's or Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

United Fire is seeking an Inside Sales Agent to deliver exceptional customer service, support sales activities, and drive opportunities from inquiry to order. You will work with customers and the outside sales team to provide product information, prepare quotations, process orders, and coordinate updates.

This role requires accurate CRM data management, follow-up on open orders, and collaboration with operations to confirm availability and delivery dates.