Fire Safety Inside Sales Pro: Quotations & CRM Expert

United Fire; Tucson (AZ); Hybrid; USD 45,000 - 65,000; Full time

Job summary

United Fire is seeking an Inside Sales Agent in Tucson to deliver exceptional customer service, support sales activities, and drive opportunities from inquiry through completion. You will work with customers and the outside sales team to provide product information, quotations, process orders, and coordinate updates.

The role requires strong communication, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Business, Marketing, Communications, or related field preferred.
• Minimum of two years of inside sales, customer service, or account management experience preferred.
• Experience in the fire service, public safety, municipal sales, or related industry is a plus.
• Knowledge of firefighting equipment, PPE, emergency response products, or fire service operations is desirable.
• Successful completion of pre-employment drug screening and background check.

Responsibilities

• Build and maintain strong relationships with prospective and existing customers by providing exceptional service, responding to inquiries, and following up on sales opportunities.
• Support the outside sales team with customer inquiries, quotations, product information, order processing, follow-up, and other sales-related activities.
• Develop a thorough understanding of United Fire products and services to effectively recommend solutions and identify additional sales opportunities.
• Assist firefighters with uniform fittings by taking accurate measurements and ensuring proper fit.
• Prepare accurate quotations, pricing information, proposals, and other sales documentation.
• Maintain accurate customer and sales information in the CRM system, including customer interactions, open opportunities, and sales activity.
• Monitor and follow up on open customer orders and sales opportunities accurately documenting completed sales and lost opportunities.
• Coordinate with operations and purchasing to provide customers and the outside sales team with product availability, order status, and estimated delivery dates.
• Stay informed of company products, industry trends, and market conditions to identify opportunities and support customer needs.
• Provide front counter and general customer service support as needed.
• Perform other duties as assigned.

Skills

Communication

Customer service

Negotiation

CRM software

Microsoft Office

Organizational skills

Multitasking

Technical product knowledge

Education

Associate's or Bachelor's degree in Business/Marketing/Communications

Tools

CRM software

Microsoft Office

Job description

United Fire is seeking an Inside Sales Agent in Tucson to deliver exceptional customer service, support sales activities, and drive opportunities from inquiry through completion. You will work with customers and the outside sales team to provide product information, quotations, process orders, and coordinate updates.

The role requires strong communication, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.