Fire Service Account Representative

YDU JC Air Cond & Ref Inc.- Dubai; Allentown (Lehigh County); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Company vehicle

Benefits package including 401(k), and

Medical, dental, and vision benefits

Job summary

Johnson Controls is seeking a Field Service Renewals Representative 4 to maintain and grow sales within an assigned customer base and territory. You will develop a customer-focused strategy to improve preventative maintenance contract retention and drive revenue while ensuring strong relationships and service delivery.

You will act as the primary contact for customers, analyze account history, coordinate with district operations, and report metrics weekly and monthly to drive retention and

Qualifications

• High School Diploma.
• Technical aptitude and working knowledge of Microsoft Office, Salesforce, Ace, and Report to Web.
• Ability to manage customer relationships and communicate clearly with a range of stakeholders.
• Experience selling into or supporting service-based accounts with a focus on retention and growth.
• Ability to organize priorities, manage a territory, and follow through on commitments.
• Strong attention to detail and comfort working with account data, service contract information, and performance metrics.
• Nice to Have BA, BS, or a similar degree.
• 2+ years of sales and/or customer service experience in a similar product, service, or industry.
• Strong ability to quickly qualify opportunities and translate needs into action.
• Highly motivated, self-disciplined, and success driven.
• Independent, creative thinker with the ability to sell intangible services.

Responsibilities

• Manage retention activity across an assigned service agreement customer base of approximately $3M-$3.5M.
• Maintain and grow sales within a defined customer base and geographical territory.
• Drive retention, customer satisfaction, and growth while delivering against assigned sales quota.
• Serve as the primary point of contact for customers and build strong, ongoing relationships.
• Develop a detailed understanding of each account, including key decision makers, equipment, service contract details, and account history.
• Partner with district operations to support service delivery and identify opportunities for improvement.
• Assess customer needs and turn them into effective sales strategies.
• Track progress and report key metrics to operations and corporate teams on a weekly and monthly basis.

Skills

Relationship management

Territory management

Communication

Attention to detail

Self-motivation

Creativity

Independent thinking

Sales mindset

Education

High School Diploma

BA/BS preferred

Tools

Microsoft Office

Salesforce

Ace

Report to Web

Job description

Build your best future with the Johnson Controls team. Johnson Controls is a global leader in smart, healthy and sustainable buildings, with a mission to reimagine the performance of buildings to serve people, places and the planet. In this role, you will support customers across a defined territory, strengthen service agreement retention, and help deliver a better customer experience through responsive account management and sales execution.

Role Overview The Field Service Renewals Representative 4 is responsible for maintaining and growing sales within an assigned customer base and geographical territory. You will develop a customer-focused strategy to improve preventative maintenance contract retention, increase revenue per customer, and strengthen customer satisfaction.

Key Responsibilities

• Manage retention activity across an assigned service agreement customer base of approximately $3M-$3.5M.
• Maintain and grow sales within a defined customer base and geographical territory.
• Drive retention, customer satisfaction, and growth while delivering against assigned sales quota.
• Serve as the primary point of contact for customers and build strong, ongoing relationships.
• Develop a detailed understanding of each account, including key decision makers, equipment, service contract details, and account history.
• Partner with district operations to support service delivery and identify opportunities for improvement.
• Assess customer needs and turn them into effective sales strategies.
• Track progress and report key metrics to operations and corporate teams on a weekly and monthly basis.

How You Will Do It

Work with accountability and integrity by following Johnson Controls policies, procedures, products, programs, and services.

Stay close to the customer and the work by understanding account priorities, maintaining strong relationships, and responding with urgency.

Focus on outcomes that matter by prioritizing retention, customer satisfaction, and revenue growth within your assigned base.

Use data and systems to guide action by managing activities in Microsoft Office, Salesforce, Ace, and Report to Web.

Collaborate across teams by working effectively with district operations to improve service delivery and remove barriers for customers.

Continuously improve by reviewing performance metrics, identifying opportunities, and adjusting your approach based on customer and business needs.

Qualifications

• High School Diploma.
• Technical aptitude and working knowledge of Microsoft Office, Salesforce, Ace, and Report to Web.
• Ability to manage customer relationships and communicate clearly with a range of stakeholders.
• Experience selling into or supporting service-based accounts with a focus on retention and growth.
• Ability to organize priorities, manage a territory, and follow through on commitments.
• Strong attention to detail and comfort working with account data, service contract information, and performance metrics.
• Nice to Have BA, BS, or a similar degree.
• 2+ years of sales and/or customer service experience in a similar product, service, or industry.
• Strong ability to quickly qualify opportunities and translate needs into action.
• Highly motivated, self-disciplined, and success driven.
• Independent, creative thinker with the ability to sell intangible services.

Why Join Us

• We offer a competitive salary, paid vacation/holidays/sick time with 15 days of vacation in the first year, and a comprehensive benefits package including 401(k), medical, dental, and vision care available on day one.
• You will also receive a company vehicle, work in an encouraging and collaborative team environment, and support our Zero Harm safety policy.

Salary range for this position: $54,000 - $82,000 with pay determined by education, experience, knowledge, skills, abilities, internal equity, and market alignment.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.