Field Service Sales Renewals Representative

YDU JC Air Cond & Ref Inc.- Dubai; Totowa (NJ); On-site; USD 74,000 - 93,000; Full time

Benefits offered by this job

Company vehicle

401K

Medical, dental, and vision

Job summary

Johnson Controls is seeking a Field Service Renewals Representative to maintain and grow sales within an assigned customer base and geographic territory, focusing on retention of preventive maintenance and service agreements, customer satisfaction, and growth through proactive account management.

You will be the primary contact for assigned accounts, building trusted relationships with decision makers and maintaining knowledge of equipment, service contracts, and account history.

Qualifications

• High School Diploma required.
• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.
• 2+ years of sales and/or customer service experience in a related industry.
• Strong communication skills and self-discipline; ability to qualify opportunities quickly.

Responsibilities

• Maintain and grow sales within a defined customer base and territory.
• Manage retention activities within service agreements.
• Drive retention, satisfaction, and growth across accounts; deliver sales against quota.
• Serve as primary contact for accounts; know key decision makers and contract history.
• Collaborate with district operations to improve service delivery; report progress weekly/monthly.

Skills

Microsoft Office

Salesforce

Ace

Report to Web

Education

High School Diploma

BA/BS or equivalent degree

Tools

Ace

Salesforce

Job description

Build your best future with the Johnson Controls team. As a global leader in smart, healthy, and sustainable buildings, we are focused on reimagining the performance of buildings to serve people, places, and the planet. Join a collaborative organization where meaningful work, learning opportunities, and your ideas can help make a real impact.

Role Overview

The Field Service Renewals Representative is responsible for maintaining and growing sales within an assigned customer base and geographic territory. In this role, you will focus on retention of preventative maintenance and service agreements, customer satisfaction, and growth through proactive account management and a customer-focused sales strategy.

Key Responsibilities

• Maintain and grow sales within a defined customer base and geographical territory.
• Manage retention activities within an assigned service agreement customer base.
• Drive customer retention, customer satisfaction, and growth across the assigned base.
• Deliver increased sales against an assigned quota.
• Serve as the primary point of contact for assigned accounts and maintain detailed knowledge of key decision makers, equipment, service contracts, and account history.
• Partner with district operations to support and improve service delivery.
• Identify customer needs and develop sales strategies that align with those objectives.
• Report progress and performance metrics to operations and corporate teams on a weekly and monthly basis.

How You Will Do It

Follow Johnson Controls policies, procedures, products, programs, and services with consistency and accountability. Own an assigned service agreement customer base and manage retention activities with a clear focus on outcomes. Build trusted customer relationships by understanding each account's decision makers, equipment, service contract, and service history. Work closely with district operations to remove barriers and improve service delivery for customers. Use customer insight to shape sales strategies, improve retention, and uncover growth opportunities. Share progress and metrics with operations and corporate partners on a weekly and monthly basis, with candor and follow-through. Collaborate across teams and contribute with integrity, continuous improvement, and a team-first mindset.

Qualifications

• High School Diploma.
• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.
• Nice to Have BA, BS, or a similar degree.
• 2+ years of sales and/or customer service experience with a similar product, service, or industry.
• Highly motivated and success driven.
• Excellent communication skills and the ability to quickly qualify opportunities.
• High degree of self-discipline.
• Independent, creative thinker.
• Ability to sell intangible services.

Why Join Us

We offer a competitive salary of $74,000 - $93,000 determined by education, experience, knowledge, skills, abilities, internal equity, and market data. This role also includes a competitive Sales Incentive Plan based on project, quarterly, and annual margin. You will also receive paid vacation, holidays, and sick time, including 15 days of vacation in the first year, a comprehensive benefits package with 401K, medical, dental, and vision care available day one, a company vehicle, an encouraging and collaborative team environment, and dedication to safety through our Zero Harm policy.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.