Fire Repair Scheduling Lead

Johnson Controls; United States; Teletrabalho; USD 79 000 - 108 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) matching

Health, dental, vision insurance

Resumo da oferta

Johnson Controls seeks a Supervisor to lead a dispatch and scheduling team for fire sprinkler service work, ensuring on‑time delivery and strong customer satisfaction. You will coach staff, manage escalations, and uphold QA standards while coordinating onboarding and staffing with managers.

The role emphasizes people leadership, process improvement, and collaboration with field ops to maintain service levels and safety.

Qualificações

• Bachelor’s degree or 6+ years in a customer service role.
• 2 years of fire sprinkler related work experience.
• Experience with Oracle/SEDU application.
• Advanced skills in Outlook.
• Proficiency in Excel.
• Proficiency in Word.
• Excellent communication skills.
• Strong organizational skills and attention to detail.
• Ability to multi‑task and manage competing priorities.
• Ability to solve complex problems.
• Strong people leadership mindset and a genuine interest in developing others.

Responsabilidades

• Lead and support a team of dispatch coordinators and schedulers responsible for fire sprinkler service work.
• Assist team members with complex customer complaints and follow through to resolution to support customer satisfaction.
• Partner with the Contact Center Manager on classified information and complex or extreme complaints.
• Maintain QA standards and ensure coaching and feedback are completed to identify development areas.
• Coordinate scheduling to support on‑time delivery, field efficiency, and productivity.

Conhecimentos

Excellent communication

Strong organizational skills

Multi-tasking

Problem solving

Leadership mindset

Formação académica

Bachelor’s degree or 6 years in a customer service role

Ferramentas

Oracle/SEDU

Outlook

Excel

Word

Descrição da oferta de emprego

Johnson Controls seeks a Supervisor to lead a dispatch and scheduling team for fire sprinkler service work, ensuring on‑time delivery and strong customer satisfaction. You will coach staff, manage escalations, and uphold QA standards while coordinating onboarding and staffing with managers.

The role emphasizes people leadership, process improvement, and collaboration with field ops to maintain service levels and safety.