Fire Protection Supervisor – Instrument & Safety Services

Vallen USA; Houston (TX); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with discretionary company form

Paid Time Off and Holidays

Tuition Reimbursement

Safety shoe & safety glasses stipend

Employee Discounts

Job summary

Vallen USA is seeking a Tech Service Supervisor focused on Instrument, Fire, and Respiratory services within our Vallen Safety Services group. You will oversee daily activities and performance for a team of service technicians to ensure the quality of work meets contracts and service level agreements.

You will train staff, ensure SOP compliance, and collaborate with customers to coordinate work requests while maintaining safety, quality, and profitability across client sites.

Qualifications

• High School or GED as minimum education.
• Bachelor’s degree in a related field preferred.
• 6+ years of applicable direct experience.
• 5+ current certifications (manufacturer/state) in fire protection.
• Mechanically inclined with strong problem-solving.
• Excellent communication, initiative and team leadership.
• Specific – RELEVANT experience: Life Safety Equipment inspection/repair, CDL may be required for transport, proficiency with hand tools, and ability to manage a team.

Responsibilities

• Supervise service technicians; interview, hire, coach, train, and discipline as needed.
• Interface with the customer to coordinate work requests and activities.
• Review and approve labor times reported by technicians.
• Monitor profitability, utilization, cash flow, and key metrics.
• Identify cost-saving opportunities and expand service offerings with the client.
• Perform safety and technical audits and quality inspections.
• Account for asset management and client facility protection.
• Ensure proper documentation for work requests and invoicing.
• Maintain accurate inventories and respond to emergencies if required.

Skills

Mechanically inclined

Advanced communication

Problem solving

Leadership / team management

Life Safety Equipment

Repair & service experience

Regulatory knowledge

Customer liaison

Education

High School diploma or GED

Bachelor’s degree in related field

Job description

Vallen USA is seeking a Tech Service Supervisor focused on Instrument, Fire, and Respiratory services within our Vallen Safety Services group. You will oversee daily activities and performance for a team of service technicians to ensure the quality of work meets contracts and service level agreements.

You will train staff, ensure SOP compliance, and collaborate with customers to coordinate work requests while maintaining safety, quality, and profitability across client sites.