Fire Protection Service Scheduler for Inspections

Fire Equipment Inc.; Smithfield (RI); Hybrid; USD 36,000 - 56,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Training and advancement

Job summary

Fire Equipment Inc. is seeking a Service Coordinator in the Test & Inspection Division, located on-site in Smithfield, RI, to manage scheduling and coordination of field technicians for inspections and testing of life-safety systems.

The role acts as a liaison among customers, technicians, and management to ensure timely, compliant work. The ideal candidate will have 2+ years in service coordination, strong organizational skills, and experience with CRM platforms including Salesforce.

Qualifications

• Minimum 2 years in service coordination, dispatching, or administrative support.
• Excellent organizational and time management skills.
• Clear and professional verbal and written communication.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and CRM platforms; Salesforce experience a plus.
• High school diploma or GED required.
• Strong customer service orientation and problem-solving ability.
• Team player with a positive attitude and commitment to operational excellence.

Responsibilities

• Schedule and coordinate technicians for inspection, testing, and preventive maintenance of fire alarm, sprinkler, suppression, and other life safety systems.
• Prioritize and assign work based on technician skill level, licensing, location, and workload.
• Communicate with customers to confirm appointments, reschedule as needed, and provide updates on inspection timelines.
• Prepare, distribute, and close out work orders, inspection reports, and compliance documentation.
• Track inspection completion, deficiencies, and reinspection needs within the CRM system.
• Collaborate with dispatch, service operations, and management to optimize technician productivity and route efficiency.
• Maintain accurate and up-to-date customer and inspection records in the CRM (Salesforce preferred).
• Respond to customer inquiries and resolve scheduling or documentation issues in a timely and professional manner.
• Support the Service Manager and Test & Inspection Supervisor with administrative tasks, reporting, and compliance monitoring.
• Provide backup support for other service coordination functions as needed.

Skills

Experience in service coordination

Organizational skills

Verbal and written communication

CRM experience (Salesforce)

Microsoft Office

Education

High school diploma / GED

Tools

Salesforce

Microsoft Office

CRM platforms

Job description

Fire Equipment Inc. is seeking a Service Coordinator in the Test & Inspection Division, located on-site in Smithfield, RI, to manage scheduling and coordination of field technicians for inspections and testing of life-safety systems.

The role acts as a liaison among customers, technicians, and management to ensure timely, compliant work. The ideal candidate will have 2+ years in service coordination, strong organizational skills, and experience with CRM platforms including Salesforce.