Fire Safety Service & Inspection Scheduler

Fire Equipment Incorporated; Westford (MA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Paid vacation, holidays, and sick time

Ongoing training and advancement

Job summary

Fire Equipment Inc. in Westford, MA, is seeking a Service Coordinator to support the Test & Inspection Division.

You will coordinate, schedule, and manage field technicians performing inspections and testing of fire protection systems in a fast-paced office and field environment. The role requires strong organizational skills, attention to detail, and the ability to communicate effectively with customers, technicians, and management.

Qualifications

• Minimum 2 years of experience in service coordination, dispatching, or administrative support (fire protection or related trade preferred).
• Excellent organizational and time management skills with strong attention to detail.
• Clear and professional verbal and written communication.

Responsibilities

• Schedule and coordinate technicians for inspection, testing, and preventive maintenance of life safety systems.
• Prioritize and assign work based on skill level, licensing, location, and workload.
• Communicate with customers to confirm appointments and provide updates on timelines.

Skills

Organizational skills

Verbal and written communication

Multitasking

Customer service orientation

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Salesforce CRM

Job description

Fire Equipment Inc. in Westford, MA, is seeking a Service Coordinator to support the Test & Inspection Division.

You will coordinate, schedule, and manage field technicians performing inspections and testing of fire protection systems in a fast-paced office and field environment. The role requires strong organizational skills, attention to detail, and the ability to communicate effectively with customers, technicians, and management.