Fire Dispatch Specialist – Emergency Communications

County Emergency Communications; Lake Pleasant (MA); On-site; USD 55,000 - 82,000; Full time

Job summary

County Emergency Communications in Lake Pleasant, MA seeks qualified Fire Dispatcher to coordinate emergency responses via radio and computer systems, ensuring accurate incident details and swift resource deployment.

This role requires calm, focus, and strong communication, with schedules that may include overnight shifts, weekends, holidays, overtime, and coverage during major incidents.

Qualifications

• A high school diploma or equivalent is commonly required.
• Fire dispatch certification or EMS training may be preferred.
• Experience with computer systems and radio communication is beneficial.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Job description

County Emergency Communications in Lake Pleasant, MA seeks qualified Fire Dispatcher to coordinate emergency responses via radio and computer systems, ensuring accurate incident details and swift resource deployment.

This role requires calm, focus, and strong communication, with schedules that may include overnight shifts, weekends, holidays, overtime, and coverage during major incidents.