Fire Dispatch Operator – Critical Incident Coordination

911 Emergency Communications; Winston-Salem (NC); On-site; USD 40,000 - 65,000; Full time

Job summary

911 Emergency Communications in Winston-Salem is seeking a Fire Dispatcher to coordinate responses to fires and other emergencies, receive incident information, alert resources, and maintain clear radio communications.

Applicants must be able to handle data entry, operate computer systems, maps, and radios, and work varied shifts including nights, weekends, and holidays. This on-site role requires attention to detail and adherence to established procedures under supervision.

Qualifications

• High school diploma or equivalent is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Winston-Salem is seeking a Fire Dispatcher to coordinate responses to fires and other emergencies, receive incident information, alert resources, and maintain clear radio communications.

Applicants must be able to handle data entry, operate computer systems, maps, and radios, and work varied shifts including nights, weekends, and holidays. This on-site role requires attention to detail and adherence to established procedures under supervision.