Emergency Fire Dispatch Specialist

911 Emergency Communications; Wake Forest (NC); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Employee-support services

Professional development

Job summary

911 Emergency Communications in Wake Forest, NC, seeks Fire Dispatcher personnel to coordinate responses to fires, rescues, and hazardous situations. You will receive incident details, alert resources, and maintain continuous communication with responding crews.

The role emphasizes precise data entry, clear radio communication, and adherence to established response plans while supporting all-hours staffing scenarios.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Fire dispatch certification or EMS dispatch training may be required for particular assignments.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual‑aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Radio communication

Data entry

Organizational skills

Computer systems

Maps

Radio equipment

Education

High school diploma

Fire dispatch training

Tools

Computer systems

Mapping software

Radio equipment

Job description

911 Emergency Communications in Wake Forest, NC, seeks Fire Dispatcher personnel to coordinate responses to fires, rescues, and hazardous situations. You will receive incident details, alert resources, and maintain continuous communication with responding crews.

The role emphasizes precise data entry, clear radio communication, and adherence to established response plans while supporting all-hours staffing scenarios.