Fire and Security Field Engineer Supervisor, West Region

Johnson Controls; Cypress (CA); On-site; USD 96,000 - 120,000; Full time

Benefits offered by this job

Bonus plan

Competitive benefits package

Job summary

Johnson Controls is seeking an Area Field Engineering Supervisor (Fire & Security) to optimize scheduling, dispatching, and coordination of field engineers across a defined region. You will ensure on‑time project execution, strong customer relationships, and clear communication between engineering teams and sales partners.

The role leads initiatives for operational excellence, continuous improvement, and overall business performance, with responsibilities spanning project coordination, field

Qualifications

• Strong operational planning and logistics management skills.
• Experience optimizing field resources across geographic territories.
• Exceptional organizational and time management abilities.
• Strong problem‑solving, conflict resolution, and decision‑making skills.
• Excellent communication and interpersonal skills.
• Familiarity with field engineering, surveying, or technical service workflows.
• Proficiency with scheduling, CRM, workforce management, and project management systems.

Responsibilities

• Schedule and optimize daily, weekly, and monthly field engineer calendars.
• Assign engineers based on skills, location, and project requirements.
• Coordinate coverage for planned and unplanned absences.
• Improve travel routes and geographic coverage for efficiency.
• Lead and participate in initiatives for operational excellence and continuous improvement.
• Collaborate with engineering and sales teams to define project scope and service expectations.
• Confirm site readiness and ensure required documentation is available prior to dispatch.
• Track project progress and provide timely status updates to stakeholders.
• Identify, communicate, and escalate project risks or delays proactively.
• Serve as the primary operational contact for field engineers and ensure resources, permits, and PPE are available.
• Monitor productivity, workload distribution, and overall team performance.
• Support workforce planning, scheduling, capacity planning, and overtime management.
• Oversee vehicle and equipment utilization for compliance and readiness.
• Promote best practices to enhance team effectiveness and consistency.
• Maintain strong communication between customers, engineering teams, sales, and operations.
• Evaluate operational trends and implement actions to improve performance and service delivery.
• Track KPIs such as resource utilization, on-time completion, travel efficiency, and quality.

Skills

Operations planning

Logistics management

Organizational skills

Problem solving

Communication skills

Field engineering knowledge

Scheduling software

CRM

Workforce management

Project management systems

Tools

CRM

Workforce management

Project management systems

Job description

What You Will Do

The Area Field Engineering Supervisor (Fire & Security) is responsible for optimizing the scheduling, dispatching, and coordination of field engineers within a defined geographic region. This role ensures effective utilization of field resources, on‑time project execution, strong customer relationships, and seamless communication between engineering teams and sales partners.

Job Description

What You Will Do

The Area Field Engineering Supervisor (Fire & Security) is responsible for optimizing the scheduling, dispatching, and coordination of field engineers within a defined geographic region. This role ensures effective utilization of field resources, on‑time project execution, strong customer relationships, and seamless communication between engineering teams and sales partners.

In addition, the Area Field Engineering Supervisor leads and participates in initiatives that drive operational excellence, continuous improvement, and overall business performance.

How You Will Do It

Scheduling & Resource Allocation

• Monitor and optimize daily, weekly, and monthly schedules for field engineers.
• Assign field engineers based on skills, certifications, location, and project requirements.
• Coordinate resource coverage during planned and unplanned absences.
• Optimize travel routes and geographic coverage to improve efficiency and productivity.
• Adjust schedules as needed to accommodate weather conditions, customer requests, or changing project priorities.

Project Coordination

• Collaborate with engineering and sales teams to understand project scope and establish service expectations.
• Confirm site readiness and ensure required documentation is available prior to dispatch.
• Track project progress and provide timely status updates to stakeholders.
• Identify, communicate, and elevate project risks or delays proactively.

Field Team Leadership & Support

• Serve as the primary operational point of contact for field engineers.
• Ensure field personnel have the tools, equipment, permits, and safety documentation required to perform their work.
• Monitor productivity, workload distribution, and overall team performance.
• Support workforce planning activities, including scheduling, capacity planning, and overtime management.
• Oversee company vehicle and equipment utilization to ensure compliance, availability, and operational readiness.
• Promote and share best practices to enhance team effectiveness and operational consistency.
• Ensure technicians have appropriate tools, technology, and personal protective equipment (PPE) to safely and effectively complete assignments.

Customer & Internal Communication

• Assign workloads and actively monitor field schedules and customer commitments.
• Confirm field visit logistics, site access requirements, and scheduling details when needed.
• Maintain effective communication between customers, engineering teams, sales teams, and operational stakeholders.
• Build strong relationships with internal and external partners to support project success and customer satisfaction.
• Evaluate operational trends and implement actions to improve performance, service delivery, and resource utilization.

Performance Management & Reporting

• Track and analyze key performance indicators, including:
  • Resource utilization
  • On‑time survey and project completion
  • Travel efficiency
  • Quality performance and rework rates
  • Lead generation opportunities
• Identify capacity gaps and provide recommendations for resource planning and staffing needs.
• Develop reporting and insights to support operational decision‑making and continuous improvement initiatives.

Required Skills & Competencies

• Strong operational planning and logistics management skills.
• Experience optimizing field resources across geographic territories.
• Exceptional organizational and time management abilities.
• Strong problem‑solving, conflict resolution, and decision‑making skills.
• Excellent communication and interpersonal skills.
• Familiarity with field engineering, surveying, or technical service workflows.
• Proficiency with scheduling, CRM, workforce management, and project management systems.

What We Look For

• 3 to 7 years of experience in operations coordination, field services, engineering support, or a related environment.
• Previous experience leading or supervising field-based teams preferred.
• Knowledge of field service processes, surveying practices, or technical service operations is a plus.
• Experience in the fire, security, building systems, or related industry preferred.

HIRING SALARY RANGE: $96,000 to $120,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us