Fire and Security Field Engineer Supervisor, West Region

YDU JC Air Cond & Ref Inc.- Dubai; Los Angeles (CA); On-site; USD 96,000 - 120,000; Full time

Benefits offered by this job

Competitive bonus plan

Benefits package

Job summary

Johnson Controls is seeking an Area Field Engineering Supervisor (Fire & Security) to optimize scheduling, dispatching, and coordination of field engineers across a defined region in the United States. The role drives resource efficiency, on-time project execution, and strong customer relationships.

You will lead field teams, ensure safety compliance and tool availability, and collaborate with engineering and sales to meet project goals while advancing operational excellence and continuous

Qualifications

• Strong operational planning and logistics management skills.
• Experience optimizing field resources across geographic territories.
• Exceptional organizational and time management abilities.
• Strong problem-solving, conflict resolution, and decision-making skills.
• Excellent communication and interpersonal skills.
• Familiarity with field engineering, surveying, or technical service workflows.
• Proficiency with scheduling, CRM, workforce management, and project management systems.

Responsibilities

• Schedule and optimize daily, weekly, and monthly field engineer rosters.
• Assign engineers based on skills, certifications, locations, and project needs.
• Coordinate coverage during planned and unplanned absences.
• Collaborate with engineering and sales to define project scope and service expectations.
• Monitor site readiness and ensure required documentation prior to dispatch.
• Provide timely updates on project progress and risks to stakeholders.
• Lead and support field teams, ensuring tools, permits, and safety docs are available.
• Manage workloads, overtime, and resource utilization.
• Maintain effective communication with customers, engineering, sales, and operations.

Skills

Operational planning

Logistics management

Scheduling

CRM proficiency

Workforce management

Project management systems

Job description

What You Will Do

Area Field Engineering Supervisor (Fire & Security) is responsible for optimizing the scheduling, dispatching, and coordination of field engineers within a defined geographic region. This role ensures effective utilization of field resources, on-time project execution, strong customer relationships, and seamless communication between engineering teams and sales partners. In addition, the Area Field Engineering Supervisor leads and participates in initiatives that drive operational excellence, continuous improvement, and overall business performance.

How you will do it

Scheduling & Resource Allocation

• Monitor and optimize daily, weekly, and monthly schedules for field engineers.
• Assign field engineers based on skills, certifications, location, and project requirements.
• Coordinate resource coverage during planned and unplanned absences.
• Optimize travel routes and geographic coverage to improve efficiency and productivity.
• Adjust schedules as needed to accommodate weather conditions, customer requests, or changing project priorities.

Project Coordination

• Collaborate with engineering and sales teams to understand project scope and establish service expectations.
• Confirm site readiness and ensure required documentation is available prior to dispatch.
• Track project progress and provide timely status updates to stakeholders.
• Identify, communicate, and elevate project risks or delays proactively.

Field Team Leadership & Support

• Serve as the primary operational point of contact for field engineers.
• Ensure field personnel have the tools, equipment, permits, and safety documentation required to perform their work.
• Monitor productivity, workload distribution, and overall team performance.
• Support workforce planning activities, including scheduling, capacity planning, and overtime management.
• Oversee company vehicle and equipment utilization to ensure compliance, availability, and operational readiness.
• Promote and share best practices to enhance team effectiveness and operational consistency.
• Ensure technicians have appropriate tools, technology, and PPE to safely and effectively complete assignments.

Customer & Internal Communication

• Assign workloads and actively monitor field schedules and customer commitments.
• Confirm field visit logistics, site access requirements, and scheduling details when needed.
• Maintain effective communication between customers, engineering teams, sales teams, and operational stakeholders.
• Build strong relationships with internal and external partners to support project success and customer satisfaction.
• Evaluate operational trends and implement actions to improve performance, service delivery, and resource utilization.

Performance Management & Reporting

• Track and analyze key performance indicators, including:
• Resource utilization
• On-time survey and project completion
• Travel efficiency
• Quality performance and rework rates
• Lead generation opportunities
• Identify capacity gaps and provide recommendations for resource planning and staffing needs.
• Develop reporting and insights to support operational decision-making and continuous improvement initiatives.

Required Skills & Competencies

• Strong operational planning and logistics management skills.
• Experience optimizing field resources across geographic territories.
• Exceptional organizational and time management abilities.
• Strong problem-solving, conflict resolution, and decision-making skills.
• Excellent communication and interpersonal skills.
• Familiarity with field engineering, surveying, or technical service workflows.
• Proficiency with scheduling, CRM, workforce management, and project management systems.

What we look for

• 3 to 7 years of experience in operations coordination, field services, engineering support, or a related environment.
• Previous experience leading or supervising field-based teams preferred.
• Knowledge of field service processes, surveying practices, or technical service operations is a plus.
• Experience in the fire, security, building systems, or related industry preferred.

HIRING SALARY RANGE

$96,000 to $120,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

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