Fire Alarm Technical Services Manager

Potter Global Technologies; Maryland Heights (MO); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Employee Ownership Program

Competitive health, dental, and vision plans

401(k) with company match

Generous paid time off

Continuous learning opportunities

Financial Wellness programs

Recognition programs

Job summary

Potter Global Technologies is seeking a Lead Technical Services Manager in Maryland Heights, MO. In this role, you will manage and mentor a high-performing technical services team, ensuring workflow efficiency and customer satisfaction. You'll act as a subject matter expert on fire alarm hardware and software while providing technical support and developing documentation.

The ideal candidate will have a Bachelor's degree in Electrical or Mechanical Engineering and 5+ years of relevant experience. The position offers a comprehensive benefits package including employee ownership and health plans.

Qualifications

• 5+ years of experience with fire alarm systems or related life safety technologies.
• Experience leading technical teams in a collaborative environment.
• Understanding of fire alarm codes and standards (NFPA, UL).

Responsibilities

• Manage and mentor a technical services team ensuring customer excellence.
• Lead daily operations and monitor team performance.
• Provide technical support and create documentation.

Skills

Leadership

Customer Service Orientation

Technical Troubleshooting

Communication Skills

Technical Documentation

Analytical Skills

Education

Bachelor’s degree in Electrical or Mechanical Engineering

Tools

AutoCAD

Revit

Job description

Potter Global Technologies is seeking a Lead Technical Services Manager in Maryland Heights, MO. In this role, you will manage and mentor a high-performing technical services team, ensuring workflow efficiency and customer satisfaction. You'll act as a subject matter expert on fire alarm hardware and software while providing technical support and developing documentation.

The ideal candidate will have a Bachelor's degree in Electrical or Mechanical Engineering and 5+ years of relevant experience. The position offers a comprehensive benefits package including employee ownership and health plans.