On-Site Technical Support Engineer — Life Safety

Potter Global Technologies; Maryland Heights (MO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Employee Ownership Program

401(k) with company match

Health, dental, and vision plans

Generous paid time off and holidays

Continuous learning and development

Job summary

Potter Global Technologies in St. Louis, MO is seeking a technically skilled Technical Support professional to guide customers and resolve hardware and software issues in fire alarm and sprinkler systems.

You will provide prompt, high-quality support across channels, develop accurate bulletins and data sheets, and grow product knowledge in our on-site training lab. This full-time role values integrity, clear communication, and a team-oriented mindset, with opportunities for professional

Qualifications

• 2–3 years of hands‑on experience in a technical support role or similar position, preferably in fire alarm or security systems
• Associate's or Bachelor's degree in Electrical Engineering, Electronics, or related field strongly preferred
• NICET Certification is highly desirable
• In-depth knowledge of fire alarm systems, hardware, software and networking components

Responsibilities

• Deliver prompt, high-quality technical support for fire alarm and sprinkler systems across multiple channels (phone, email, in-person)
• Diagnose and resolve complex hardware and software issues with precision
• Guide customers through advanced product applications, system configuration, programming, and operational inquiries
• Develop and maintain accurate support bulletins, data sheets, and battery calculator tables reflecting current product updates
• Continually expand product expertise through hands-on experience in our on-site training lab
• Stay current with industry standards and best practices related to fire alarm systems

Skills

Technical support

Customer communication

Microsoft Office

Education

Associate's or Bachelor's degree in Electrical Engineering, Electronics or related field

NICET Certification (desirable)

Tools

Microsoft Office

Job description

Potter Global Technologies in St. Louis, MO is seeking a technically skilled Technical Support professional to guide customers and resolve hardware and software issues in fire alarm and sprinkler systems.

You will provide prompt, high-quality support across channels, develop accurate bulletins and data sheets, and grow product knowledge in our on-site training lab. This full-time role values integrity, clear communication, and a team-oriented mindset, with opportunities for professional