Fire Alarm Service Technician - Expert Field Troubleshooter

Simplified Integrations; Tracy (CA); On-site; USD 41,000 - 76,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company car

Company parties

Competitive salary

Dental insurance

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Signing bonus

Training & development

Vision insurance

Wellness resources

Job summary

Simplified Integrations is seeking an experienced Fire Alarm Service Technician to join our growing Service team. This hands-on field role focuses on fire alarm service, troubleshooting, inspections, repairs, testing, and maintenance for commercial and multifamily properties throughout the Greater Bay Area.

We're looking for someone with real fire alarm experience who can communicate professionally and continue growing technically within SI's Service Technician growth structure, with

Qualifications

• Prior hands-on fire alarm experience required.
• 2+ years of fire alarm experience preferred, but demonstrated technical ability matters more than years alone.
• Experience with fire alarm service, troubleshooting, inspections, repairs, installation, or maintenance.
• Working knowledge of low-voltage and basic electrical principles.
• Ability to troubleshoot fire alarm systems using a multimeter and other diagnostic equipment.
• Ability to read wiring diagrams and understand common fire alarm system components.
• Strong troubleshooting, problem-solving, and critical-thinking skills.
• Strong written and verbal communication.
• Ability to communicate professionally with customers and internal teams.
• Strong documentation and follow-through.
• Ability to work independently within your demonstrated technical competency.
• Ability to recognize when an issue should be escalated.
• Comfortable using mobile applications for work orders, photos, timekeeping, documentation, and communication.
• Valid driver's license and acceptable DMV record.
• Reliable, accountable, safety-minded, and committed to continued learning.

Responsibilities

• Service, troubleshoot, test, inspect, maintain, and repair commercial fire alarm systems.
• Diagnose system troubles, supervisory conditions, wiring issues, device failures, communication issues, and other deficiencies.
• Replace and repair devices, modules, batteries, power supplies, notification appliances, initiating devices, and related components.
• Use multimeters, testing equipment, wiring diagrams, manufacturer documentation, and system information to troubleshoot effectively.
• Perform routine fire alarm inspections and testing according to assigned scope and applicable requirements.
• Perform basic programming, configuration, or commissioning within demonstrated skill level and company authorization.
• Support monitoring takeovers, system upgrades, repairs, and retrofit work as needed.
• Read and interpret risers, schematics, wiring diagrams, plans, and manufacturer documentation.
• Identify, clearly document, and communicate system deficiencies and recommended follow-up work.
• Complete accurate digital work orders, including troubleshooting performed, work completed, photos, materials used, deficiencies, and job status.
• Ensure documentation clearly communicates what occurred onsite and what happens next for the customer, office, estimator, and next technician.
• Communicate professionally with customers, dispatch, Service leadership, and other field personnel.
• Know when to resolve an issue independently and when to elevate for additional technical support.
• Take ownership of quality workmanship and minimize preventable callbacks and rework.
• Maintain an organized company vehicle, tools, testing equipment, and jobsite.
• Follow SI safety procedures, manufacturer requirements, applicable NFPA standards, and AHJ requirements.
• Perform only work you are properly trained, qualified, certified, and authorized to perform.
• Participate in the emergency on-call rotation as assigned.

Skills

Fire alarm experience

Troubleshooting

Communication

Documentation

Independent work

Education

California Fire/Life Safety Technician certification / Blue Card

NICET certification

Tools

Electrical testing equipment

Multimeters

Job description

Simplified Integrations is seeking an experienced Fire Alarm Service Technician to join our growing Service team. This hands-on field role focuses on fire alarm service, troubleshooting, inspections, repairs, testing, and maintenance for commercial and multifamily properties throughout the Greater Bay Area.

We're looking for someone with real fire alarm experience who can communicate professionally and continue growing technically within SI's Service Technician growth structure, with