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Fire Alarm Service Technician - Austin, TX

Convergint

Pflugerville (TX)

On-site

USD 50,000 - 70,000

Full time

4 days ago
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Job summary

A leading company in the fire safety industry seeks a Fire Service Technician to perform service and repairs on fire alarm and life safety equipment. Join a dynamic team committed to exceptional customer service and personal growth. The role involves technical support, project execution, and ensuring compliance with safety regulations. The company offers a supportive environment and competitive benefits, fostering professional development and a positive culture.

Benefits

10 Company Holidays
Paid Time Off starting at 13 days annually
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Tuition reimbursement
Vehicle reimbursement plan or company vehicle
Paid parental leave

Qualifications

  • 3-5 years relevant field experience required.
  • Exceptional customer focus and ability to work under pressure.

Responsibilities

  • Installs, programs, tests, repairs fire alarm and life safety equipment.
  • Acts as customer’s best service provider ensuring satisfaction.
  • Executes technical aspects of multiple projects with varying timelines.

Skills

Customer Focus
Technical Skills
Troubleshooting
Communication
Organizational Skills

Education

High School/GED

Tools

Fire Alarm Systems
Fire-Burg Combination System
NFPA

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Fire Service Technician to join our amazing culture. You will be responsible to perform service/repairs on fire alarm and life safety equipment. As a Fire Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embracesequal opportunityand allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Fire Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You’ll Do

  • Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
  • Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.Takes ownership of onsite project including safety, quality, and performance.
  • Installs, programs, tests, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance asneeded. Colleagueinterface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.Refers more complex issues to higher level colleagues.
  • Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications. Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing know ledge of electronics and using standard test instruments and hand tools.
  • Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions.Writes routine programs for systems.
  • May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits, and consultation, and/or database management and manipulation.May install, configure, and support a variety of network systems and equipment for assigned projects.
  • Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
  • Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
  • Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
  • May advise management regarding customer satisfaction, product performance, installation techniques and standards as w ell as suggestions f or product improvements.May participate or assist with developing customer presentations or similar new business development activities.
  • Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.
  • Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
  • Works closely withthe Service Supervisor, Field Team Lead and/or Service Coordinator and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifiesways to continuously improve customer satisfaction.
  • Performs other duties and responsibilities as requested or required.

What You’ll Need

  • Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
  • Solid technical skills and experience fire alarm systems, and/or electronic security systems.
  • Solid programming skills and proven ability to troubleshoot problems and look for solutions
  • To be a self-starter and work well with minimal supervision.
  • Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
  • Strong verbal, written and interpersonal communication skills.
  • Solid organizational skills and the ability to handle multiple projects simultaneously.
  • Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications.
  • A valid driver’s license with a clean driving record.
  • Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

  • 10 Company Holidays and Paid Time Off starting at 13 days annually
  • Fun & Laughter Day Off
  • Medical, Dental & Vision Plan
  • Life insurance & Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Vehicle reimbursement plan or company vehicle
  • Corporate Social Responsibility Day
  • Cell phone reimbursement (if applicable)
  • Paid parental leave

Requirements:

Education: High School/GED or equivalent experience

Minimum Experience: 3-5 years relevant field experience

Expert competency in the following areas:

  • Fire Alarm Systems
  • Fire-Burg Combination System
  • NFPA
  • Other Specialized Systems

Preferred Experience: (but not required):

  • Certifications: Product-specific certifications, Industry-specific certifications and/or licenses, NICET, ESA, Bosch, EST, Fire-Lite, Honeywell, Notifier, Silent Knight, Simplex, Vesda, and others.

Convergint is an Equal Opportunity Employer.

Visit our Convergintcareers siteto learn more about the company and the exciting opportunities available.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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