Security Service Technician

Johnson Controls, Inc.; Austin (TX); Remote; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Service Technician, where you'll be the key to ensuring the safety and security of clients through expert troubleshooting and repair of advanced security systems. This role emphasizes independent work, allowing you to leverage your extensive experience with various security technologies from a remote location. You'll be responsible for maintaining and enhancing the functionality of alarm systems, CCTV, and access controls, all while providing exceptional customer service. If you're passionate about security technology and enjoy hands-on problem-solving, this is the perfect opportunity for you to make a significant impact in a dynamic environment.

Qualifications

• 5+ years of experience with security systems installation and repair.
• Strong electrical/electronic background is essential.

Responsibilities

• Troubleshoot and repair security systems including alarms and CCTV.
• Coordinate inspections and installations with relevant agencies.

Skills

Communication Skills

Troubleshooting

Electrical Background

Installation and Repair

Education

High School Diploma or equivalent

Some college

Tools

CCTV Systems

Card Access Systems

Fire Alarm Systems

Tyco Integrated Security Products

Job description

What you will do

A Johnson Controls Service Technician is a troubleshooter and service expert. You will alleviate concerns the customer may have regarding a security system. You will advise customers and the customer care center of the status of systems and processes inspections. You will repair or replace burglar alarms, fire alarms, CCTV systems, Card Access systems and other security equipment. This Technician will be set up with all of the tools and equipment needed to work independently from a remote location.

How you will do it

As a Commercial Service Technician you will locate and alleviate trouble with damaged equipment or wiring; readjust equipment, repair or replace inoperative equipment and test for operation; prepare trouble order forms to report temporary repairs. You will also coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Service Technicians will be responsible for the service and repair Commercial security/Fire Alarm/CCTV/Card Access systems.

What we look for

Required

High School Diploma or equivalent.
Minimum 5 years’ experience installing and inspecting/repairing Tyco Integrated Security or comparable product line.
Experience with Card Access/CCTV/IP cameras.
Excellent communication skills.
Electrical/Electronic background.
Valid driver's license.

Preferred

Fire alarm experience preferred.
Some college preferred.
NICET II or greater preferred.
US Marshall's certification preferred.